Immerse yourself in fresh perspectives
from influential leaders

Immerse yourself in fresh perspectives from influential leaders

Discover a dynamic lineup of thoughtfully selected themes and speakers representing top retailers and brands. The Shoptalk agenda offers invaluable insights into the ever-evolving landscape of the retail ecosystem, addressing pressing challenges head-on and showcasing innovative strategies employed by inspiring executives to overcome them.

Our agenda covers the latest technologies, trends and business models, as well as the rapid transformation of how consumers discover, shop and buy—across all retail verticals. Shoptalk’s agenda features zero pay-to-play content, leading the retail industry narrative and promising insights and perspectives not found anywhere else.

Shoptalk 2024 will also feature brand new Shoptalk Original Content, including independent research and data, along with the Shoptalk Retail Zeitgeist, a framework for understanding the most important forces, challenges and opportunities in retail today, developed in-house by the Shoptalk team.

Generative AI has the potential to add $4.4 trillion in value to the global economy annually. Despite its buzz, two key questions remain: What applications of AI will have the greatest transformational power, and how will these impact your organization? Our expert speakers will answer these and other questions about AI’s long term potential. They’ll also share tactical frameworks for the near-term adoption of AI within your organization, including how to navigate its risks and shortcomings.

In an era of heightened sensitivity and microscopic focus on missteps, brands must be crystal clear on what they stand for, the purpose of their brand and products, and who their customers are, with little margin for error. The Shoptalk agenda will help you gain insights into forging authentic relationships with customers, and how to build a brand that will lead in retail’s next decade.

The customer journey can be both complex and fraught with friction, which is why crafting seamless, easy paths from discovery to purchase is paramount. You’ll leave knowing what your organization needs to do in order to keep pace with changing behaviors and cultivate a loyal customer base, regardless of the varied journeys shoppers take on the way to completing a purchase.

As customers move effortlessly and continuously between stores and the digital world, retailers need to create a cohesive and seamless shopping experience. At Shoptalk, we call this unified retail. A step beyond omnichannel, unified retail refers to the harmonization of all retail channels to create a singular, frictionless and continuous experience. Our speakers and agenda will offer insights into how your organization can foster unified retail experiences through new capabilities and offerings.

Retail media networks, creator commerce and B2B partnerships are just some of the change agents influencing retail’s key industry relationships. We’ll give you the tools to understand these change drivers and how your organization can stay ahead in order to thrive in retail’s next decade.

Our agenda covers the latest technologies, trends and business models, as well as the rapid transformation of how consumers discover, shop and buy—across all retail verticals. Shoptalk’s agenda features zero pay-to-play content, leading the retail industry narrative and promising insights and perspectives not found anywhere else.

Shoptalk 2024 will also feature brand new Shoptalk Original Content, including independent research and data, along with the Shoptalk Retail Zeitgeist, a framework for understanding the most important forces, challenges and opportunities in retail today, developed in-house by the Shoptalk team.

— Indicates Shoptalk Original Content

Sunday: March 17, 2024

2:00pm — 2:40pm PT
Session 1

Track 1

Exceptional Retail Experiences: Seamless Stores

Creating Frictionless and Continuous Store Experiences

View description

Lauren Morr, SVP, Digital Engineering & Architecture, Abercrombie & Fitch Co.

Steve Dennis, Founder & President, SageBerry Consulting (Interviewer)

Track 2

Future of Brands and Brand-Building

Track Keynote: Brand Power and Loyalty

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Brieane Olson, CEO, PacSun

Brand Power and Trust: A Conversation

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Pamela Catlett, SVP, Marketing, Brilliant Earth

Track 3

Actionable Research and Market Insights

Rapid Fire: New Insights on Improving Efficiency and Profitability

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Simeon Siegel, Senior Analyst & Managing Director, BMO Capital Markets

Track 4

Startup Pitch

Shark Reef Startup Pitch

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Neil Katz, Co-Founder & Chief Operating Officer, EyeLevel.ai

Nathan Snell, Co-Founder & CEO, Raleon

Benjamin Kosinski, Founder & CEO, MadeMeBuyIt

Deborah Weinswig, Founder & CEO, Coresight Research (Emcee and Judge)

Matt Nichols, Partner, Commerce Ventures (Judge)

2:50pm — 3:30pm PT
Session 2

Track 1

Exceptional Retail Experiences: Seamless Stores

Setting Store Associates Up for Success Through Tech Enablement

View description

Track 2

Future of Brands and Brand-Building

Case Studies: Legacy Brands Winning Over New Generations

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Heidi Cooley, Chief Marketing Officer, Crocs

Winnie Park, CEO, Forever 21

Scott Mezvinsky, President, North America & International, Taco Bell

Sheena Butler-Young, Senior Correspondent, The Business of Fashion (Interviewer)

Track 3

Actionable Research and Market Insights

New Insights on Trade and the Economy

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Joyce Chang, Chair of Global Research, J.P. Morgan

Track 4

Startup Pitch

Shark Reef Startup Pitch

View description
3:40pm — 4:20pm PT
Session 3

Track 1

Exceptional Retail Experiences: Seamless Stores

The AI Opportunity for In-Store Operations and Experiences

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Chandhu Nair, SVP, Data, Analytics and Computational Intelligence, Customer & Marketing Technology, Lowe's

Melissa Gonzalez, Founder, The Lionesque Group, Principal, MG2 (Interviewer)

Track 2

Future of Brands and Brand-Building

Building Innovative Products and Brands for Today's Consumer

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Scott Tannen, Founder & CEO, Boll and Branch

Adeela Hussain Johnson, President, BÉIS

Track 3

Actionable Research and Market Insights

Top Academics on the Major Forces Transforming Retail

View description

Track 4

Startup Pitch

Shark Reef Startup Pitch

View description
4:40pm — 4:50pm PT
Opening Remarks
4:50pm — 5:10pm PT
Mainstage Keynote
5:10pm — 5:30pm PT
Mainstage Keynote
5:30pm — 5:50pm PT
Mainstage Keynote
6:30pm — 8:30pm PT
Industry Night  (Retailers & Brands Only)

Monday: March 18, 2024

8:00am — 8:45am PT
Breakfast
9:00am — 9:20am PT
Mainstage Keynote
9:20am — 9:40am PT
Mainstage Keynote
9:40am — 10:00am PT
Mainstage Keynote
10:00am — 10:20am PT
Mainstage Keynote
10:00am — 5:00pm PT
Exhibit Hall Hours
10:40am — 12:15pm PT
Meetup & Hosted Retailers & Brands Program  (Prescheduled Only)
12:00pm — 2:00pm PT
Lunch
12:30pm — 1:20pm PT
Lunch & Tabletalks  (Prescheduled Only)
1:30pm — 3:05pm PT
Meetup & Hosted Retailers & Brands Program  (Prescheduled Only)
3:25pm — 4:05pm PT
Session 1

Track 1

Groundbreaking AI and Data Applications in Retail

Case Studies: Pioneering Applications of Generative AI

View description

Track 2

Organizational Agility and Resilience

Working Cross-Functionally to Drive Transformation

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Sandra Moore, VP, Brand Marketing, Hanesbrands Inc.

Randy Spaeth, VP & Managing Director eCommerce, Nestlé Purina

Sabrina McPherson, Senior Managing Director, Publicis Sapient (Interviewer)

Track 3

Understanding the Changing Consumer

New Research on Consumer Shopping and Spending Habits

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Jasmine Enberg, Principal Analyst, Social Media, Insider Intelligence

Track 4

Tech Solution Spotlight

Enhancing Store Performance, Security and Safety

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Spencer Hewett, Founder & CEO, Radar

Track 5

Frameworks, Tactics and Takeaways

Maintaining a Modern Ecommerce Tech Stack

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4:15pm — 4:55pm PT
Session 2

Track 1

Groundbreaking AI and Data Applications in Retail

Leveraging AI to Scale Personalization

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Mei Chen, GM, Head of Fashion, Luxury & Lifestyle - Globalization Business, Alibaba

Kamanasish Kundu, VP, Head of Digital & Ecommerce, Kendra Scott

Kelly Mahoney, SVP, Customer & Growth Marketing, Ulta Beauty

Mark Abraham, Managing Director & Senior Partner, Boston Consulting Group (Interviewer)

Track 2

Organizational Agility and Resilience

Winning Approaches to Creating an Inclusive Work Culture

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Sarah Rogowsky, VP, Digital Strategy & User Experience, Lululemon

Track 3

Understanding the Changing Consumer

Meeting Consumer Expectations: Balancing Between Convenience and Price

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Andrea Moore, Chief Digital Officer, NEST New York

Track 4

Tech Solution Spotlight

Fulfillment and Delivery Technologies

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Peter Chen, Co-Founder & CEO, Covariant

Itamar Zur, Co-Founder & CEO, Veho

Track 5

Frameworks, Tactics and Takeaways

Leveraging Data Effectively: Clean Rooms and More

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Daryl Porter, Senior Partner, Tomorrow Retail (Presenter & Interviewer)

5:05pm — 5:45pm PT
Session 3

Track 1

Groundbreaking AI and Data Applications in Retail

Evaluating AI's Longterm Opportunities and Challenges

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Ekta Chopra, Chief Digital Officer, e.l.f. Beauty

Emma McFerran, CEO, Lyst

Track 2

Organizational Agility and Resilience

Track Keynote: C-Level Leaders on Managing Change in Retail's New Era

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Kecia Caffie, President, Zales, Signet

Track 3

Understanding the Changing Consumer

Rapid Fire: Keeping Pace With New Consumer Behaviors

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Chris Rupp, Chief Customer Officer, Victoria's Secret & Co.

Dimple Rao, VP, Head of Digital Product Management & Product Design, Chico's FAS

Anne Mezzenga, Co-CEO, Omni Talk & Third Haus (Interviewer)

Track 4

Tech Solution Spotlight

Engaging Digital Shopping Technologies

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Track 5

Frameworks, Tactics and Takeaways

Setting, Measuring and Achieving Sustainability Goals

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Saurabh Atri, Head of Retail & CPG, Tata Consultancy Services (Presenter & Interviewer)

7:00pm — 9:00pm PT
Retailer & Brand Dinners  (Prescheduled Only)

Tuesday: March 19, 2024

7:45am — 8:30am PT
Breakfast
8:30am — 9:10am PT
Session 1

Track 1

Next-Gen Customer Journeys: Marketing and Acquisition

The Future of Retail Media

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Carrie Sweeney, VP of Retail Partnerships, Pinterest

Track 2

Inspiring Global Retail Experiences and Innovations

Retail Innovation in South Asia

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Track 3

Merchandising, Assortment and Supply Chain

Improving Demand Forecasting and Inventory Planning

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Peter Pernot-Day, Global Head of Strategy & Corporate Affairs, SHEIN

Sean Carolan, VP, Demand & Sales Planning, Dyson

Track 4

Tech Solution Spotlight

New Marketing Technologies

View description

Track 5

Frameworks, Tactics and Takeaways: Artificial Intelligence

Tactics for Building the Right Infrastructure and Team for AI

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Rogayeh Tabrizi, Co-Founder & CEO, Theory+Practice (Presenter & Interviewer)

9:20am — 10:00am PT
Session 2

Track 1

Next-Gen Customer Journeys: Marketing and Acquisition

Finding and Reaching Customers in a Fragmented Media Landscape

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Christiane Pendarvis, Co-CEO, Pattern Beauty

Veronika Sonsev, Co-Founder, CommerceNext (Interviewer)

Track 2

Inspiring Global Retail Experiences and Innovations

Track Keynote: Building Outstanding Global Marketplace Experiences

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Jordan Sweetnam, SVP, Global Markets, eBay

Outstanding Retail Experiences from Around the World

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Karen Bruck, VP Marketplace, Hispanic South America, Mercado Libre

Zia Daniell Wigder, SVP Content, Insider Intelligence (Moderator)

Track 3

Merchandising, Assortment and Supply Chain

Innovative Merchandising and Assortment Strategies

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Nancy Mair, SVP of Merchandising & GMM - Nordstrom Rack, Nordstrom

Claudia Lima-Guinehut, EVP & Chief Merchandising Officer, Claire's

Joe Cano, Chief Marketing & Merchandising Officer, Zappos

Hilary Milnes, Executive Americas Editor, Vogue Business (Interviewer)

Track 4

Tech Solution Spotlight

Payment, Checkout and Loyalty Solutions

View description

Michael Hershfield, Founder & CEO, Accrue Savings

Woodrow Levin, Founder & CEO, Extend

Track 5

Frameworks, Tactics and Takeaways: Artificial Intelligence

Understanding and Managing the Risks of Generative AI

View description
10:00am — 5:00pm PT
Exhibit Hall Hours
10:20am — 11:55am PT
Meetup & Hosted Retailers & Brands Program  (Prescheduled Only)
12:00pm — 1:30pm PT
Lunch
12:15pm — 1:05pm PT
Lunch & Tabletalks  (Prescheduled Only)
1:20pm — 1:40pm PT
Mainstage Keynote
1:40pm — 2:00pm PT
Mainstage Keynote
2:00pm — 2:20pm PT
Mainstage Keynote
2:35pm — 3:50pm PT
Meetup & Hosted Retailers & Brands Program  (Prescheduled Only)
4:05pm — 4:45pm PT
Session 3

Track 1

Next-Gen Customer Journeys: Loyalty, Engagement and Retention

New Tactics for Customer Engagement Along the Purchase Journey

View description

Oliver Zak, Co-Founder & CEO, Mad Rabbit

Ben Miller, Director of Original Content, Shoptalk (Presenter & Interviewer)

Track 2

Best-in-Class Unified Shopping Experiences

Understanding and Influencing Today's Cross-Channel Customer Journeys

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Lauren Price, VP, Ecommerce & Digital Strategy, J. Crew

Liza Lefkowski, VP, Proprietary Brands & Retail, Wayfair

Jason Goldberg, Chief Commerce Strategy Officer, Publicis Groupe (Interviewer)

Track 3

Merchandising, Assortment and Supply Chain

Fulfillment and Last Mile Tactics that Benefit Shoppers and the Business

View description

Track 4

Tech Solution Spotlight

AI, Data and Personalization Solutions

View description

Purva Gupta, Co-Founder & CEO, Lily AI

Track 5

Insights from Agencies

Agency Rapid Fire: Nine Major Challenges and Opportunities in Marketing

View description

Shane Rickard, CEO, Harmon Brothers

4:55pm — 5:35pm PT
Session 4

Track 1

Next-Gen Customer Journeys: Loyalty, Engagement and Retention

Case Studies: Using Data and Digital Experiences to Cultivate Loyalty

View description

Stacia Andersen, EVP & Chief Customer Officer, PetSmart

Track 2

Best-in-Class Unified Shopping Experiences

Track Keynote: Reimagining Business Practices to Deliver a Unified Retail Experience

View description

Ashley Buchanan, CEO, The Michaels Companies, Inc.

Track 3

Merchandising, Assortment and Supply Chain

Track Keynote: Leveraging Tech to Build Next Generation Supply Chains: Circular, Flexible and More

View description

Amiee Bayer-Thomas, Chief Supply Chain Officer, Ulta Beauty

Leveraging Tech to Build Next Generation Supply Chains: A Conversation

View description

Joe Stratter, Executive Director, Technology, Nuuly (URBN)

Track 4

Tech Solution Spotlight

Rapid Fire: Retail Technologies for the Next Decade

View description

Anna Farberov, GM PepsiCo Labs, PepsiCo

Holly Briedis, EVP, Chief Digital Officer, Fossil Group

Chris Walton, Co-CEO, Omni Talk & Third Haus (Interviewer)

Track 5

Insights from Agencies

Agency Pitch: Addressing a Major Challenge or Opportunity

View description
8:00pm — 10:30pm PT
Shoptalk Whiteout Beach Party

Wednesday: March 20, 2024

8:00am — 8:45am PT
Breakfast
8:45am — 9:45am PT
Session 1

Track 1

Case Studies and Conversation: Outstanding Ecommerce and Digital Shopping Experiences

Shoppable Video Offerings that Stand Out

View description

Chris Lamontagne, President, Fanatics Live, Fanatics

Track 2

Next-Generation Retail Businesses

Rethinking Physical Stores: Footprint, Purpose and Metrics

View description

Kate Nadolny, CEO, Bandier

Chris Hurt, Chief Operating Officer, Build-A-Bear

Track 3

Navigating Changing Industry Relationships

Optimizing Between DTC and Wholesale Strategies

View description

Natalie Mackey, Founder & CEO, Winky Lux

9:55am — 10:55am PT
Session 2

Track 1

Case Studies and Conversation: Outstanding Ecommerce and Digital Shopping Experiences

Product Discovery Offerings that Delight Shoppers

View description

Kimmy Scotti, CEO & Co-Founder, Fig.1

Jenn Volk, Head of Digital, Americas, H&M

Sameer Hassan, SVP, Technology, Williams Sonoma

Track 2

Next-Generation Retail Businesses

Driving Innovation in Large Organizations

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Sam Cheow, SVP, Global Trends and Makeup Product Development & Innovation Portfolio, The Estée Lauder Companies Inc.

Leslie Leifer, VP, Enterprise Strategy & Business Development, 1800Flowers.com

Rick Watson, Founder & CEO, RMW Commerce Consulting (Presenter & Interviewer)

Track 3

Navigating Changing Industry Relationships

Harnessing Data and Technology to Create New Revenue Streams

View description

Melanie Babcock, VP, Retail Media+ & Monetization, The Home Depot

11:05am — 12:05pm PT
Session 3

Track 1

Case Studies and Conversation: Outstanding Ecommerce and Digital Shopping Experiences

Succeeding with Social Commerce and Creators

View description

Nicole Wegman, Founder & CEO, Ring Concierge

Oshiya Savur, Chief Brand Officer, Maesa

Kendra Bracken-Ferguson, Founder & CEO, BrainTrust (Presenter & Interviewer)

Track 2

Next-Generation Retail Businesses

Shoptalk 2024 Takeaways

View description

Ben Miller, Director of Original Content, Shoptalk

Track 3

Navigating Changing Industry Relationships

Leveraging Marketplaces to Reach New Customers

  • Meetup: the ultimate networking experience
  • 4 days of fresh perspectives from influential leaders​
  • Endless chances to connect with 10,000+ retail ecosystem executives
  • More than 900 of the world’s most innovative tech companies
  • A bunch of epic parties, including the annual Whiteout Beach Party​
  • …and plenty of food, drinks and other magic and surprises!
All ticket options include access to:
  • Meetup: the ultimate networking experience
  • 4 days of fresh perspectives from influential leaders​
  • Endless chances to connect with 10,000+ retail ecosystem executives
  • More than 900 of the world’s most innovative tech companies
  • A bunch of epic parties, including the annual Whiteout Beach Party​
  • …and plenty of food, drinks and other magic and surprises!
General Attendees
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Save 24% off the standard attendee rate of $4,750

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Retailers & Brands
The ticket for retailers & brands who buy or evaluate tech

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Total value: $3,500

Retailers & Brands

Save 18% off the standard retailers & brands rate of $2,750

Retailers & Brands
Corporate group rates

Shoptalk is BIG. The best ROI is achieved by bringing a team to divide and conquer the endless content, tech partners and networking opportunities!

Apply and we'll get in touch to discuss group discounts and some other benefits we can offer for teams including free meeting space and more!

Startups
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Sponsors & Exhibitors
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Save 24% off the standard attendee rate of $3,750

Investors

Save 12% off the standard investor rate of $2,950

Media
The ticket for sell-side analysts, podcasters and editorial media

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Interested in sponsoring or exhibiting?

More than 900 tech/solution providers will meet their future customers at Shoptalk 2024. We have tons of ways for you to get involved—let's get the ball rolling!