The 2023 Agenda
Shoptalk convenes thousands of retail changemakers every year to create the future of retail. The Shoptalk agenda covers the latest technologies, trends and business models, as well as the rapid transformation of how consumers discover, shop and buy—across all retail verticals. Shoptalk’s agenda features zero pay-to-play content, leading the retail industry narrative and promising insights and perspectives not found anywhere else.
Shoptalk’s 275+ senior-level speakers are industry leaders and innovators from companies ranging from established retailers and brands to innovative new startups and prolific investors. Shoptalk 2023 will also feature brand new Shoptalk Original Content, including independent research and data, along with the Shoptalk Retail Zeitgeist, a framework for understanding the most important forces, challenges and opportunities in retail today, developed in-house by the Shoptalk team.
— Indicates Shoptalk Original Content
Sunday — 26 March, 2023
Apollo Theatre
Meeting Heightened Consumer Expectations
Track Keynote: Using Customer Data to Surprise and Delight
View DescriptionImran Khan, Co-Founder & CEO, Verishop
Case Studies: Using Customer Data to Surprise and Delight
View DescriptionManju Thomas, SVP, Engineering & Data Science, Stitch Fix
Lyceum Theatre
The New Retail Organization
Creating and Maintaining a Culture of Excellence
View DescriptionLisa Collier, Chief Product Officer, Under Armour
Samir Desai, Chief Digital & Technology Officer, Abercrombie & Fitch Co.
Parth Raval, Chief Growth Officer, PepsiCo Foods North America, PepsiCo
Sarah Engel, President, January Digital (Interviewer)
Fox Theatre
Thriving in a Challenging Economy
New Insights on Inflation and Other Economic Forces Shaping Retail
View DescriptionKristen Gall, President, Rakuten Rewards, Rakuten
Laura Kennedy, Principal Analyst, CB Insights
Beacon Theatre
'Shark Reef' Startup Pitch
Startup Pitch
View DescriptionDov Kaufmann, Co-Founder & CEO, Tolstoy
James Theuerkauf, Co-Founder & CEO, Syrup Technology
Benjamin Benichou, Co-Founder & CEO, Drop
Fran Brzyski, Founder & CEO, Hark
Deborah Weinswig, Founder & CEO, Coresight Research (Judge & Emcee)
Matt Nichols, General Partner, Commerce Ventures (Judge)
Anna Barber, Partner, M13 (Judge)
Brooke Kiley, Partner, VMG Catalyst (Judge)
Apollo Theatre
Meeting Heightened Consumer Expectations
Track Keynote: Meeting Consumer Expectations Around Convenience
View DescriptionTom Pickett, Chief Revenue Officer, DoorDash
Anne Mezzenga, Co-CEO, Omni Talk
Meeting Consumer Expectations Around Convenience: A Conversation
View DescriptionStefanie Kruse Curley, VP, Digital Commerce, Walgreens
Caleb Pearson, VP, Media & Digital for U.S. Marketing, McDonald's
Michelle Evans, Global Lead of Retail & Digital Consumer Insights, Euromonitor International (Interviewer)
Lyceum Theatre
The New Retail Organization
Track Keynote: Building an Omnichannel Organization
View DescriptionSeemantini Godbole, EVP, Chief Digital & Information Officer, Lowe's
Building an Omnichannel Organization: A Conversation
View DescriptionCathey Curtis, GM, ROXY, Boardriders
Brendan Witcher, VP & Principal Analyst, Forrester (Interviewer)
Fox Theatre
Thriving in a Challenging Economy
Rapid Fire: Investors' Unfiltered Perspectives on Retail Challenges and Opportunities
View DescriptionZia Daniell Wigder, Chief Content Officer, Insider Intelligence (Interviewer)
Beacon Theatre
'Shark Reef' Startup Pitch
Startup Pitch
View DescriptionPrince Ghosh, Founder & CEO, Factored Quality
Christina Czap, Co-Founder & CEO, Seer
Apollo Theatre
Meeting Heightened Consumer Expectations
Resale, Upcycled Products and the Circular Economy
View DescriptionAnthony Marino, President, thredUP
Reham Fagiri, Co-Founder & CEO, AptDeco
Mari Corella, General Manager, Home & Hard Goods, eBay
Jeannette Neumann, Reporter, Bloomberg News (Interviewer)
Lyceum Theatre
The New Retail Organization
Empowering Women Leaders Throughout the Organization
View DescriptionPaige Thomas, President & CEO, Saks OFF 5TH
Winnie Park, CEO, Forever 21
Kimberly Lee Minor, President & Chief Commercial Officer, Bandier
Sheena Butler-Young, Senior Correspondent, The Business of Fashion (Interviewer)
Fox Theatre
Thriving in a Challenging Economy
Track Keynote: The C-Suite on Thriving in Today's Retail Environment
View DescriptionMichael Fiddelke, Chief Financial Officer, Target
Krystina Gustafson, SVP Content, Shoptalk (Interviewer)
JuE Wong, CEO, OLAPLEX
Joe Laszlo, VP Content, Shoptalk (Interviewer)
Beacon Theatre
'Shark Reef' Startup Pitch
Monday — 27 March, 2023
Palace Theatre
Embracing Livestreaming in Retail
The Forefront of Livestreaming and Shoppable Video
View DescriptionCharlotte Watson, Chief Marketing Officer, OLAPLEX
Andrea Moore, SVP Ecommerce, NEST New York
Soumya Sriraman, President of Streaming, Qurate Retail Group
Kendra Bracken-Ferguson, Founder & CEO, BrainTrust (Interviewer)
Apollo Theatre
Outstanding Retail Experiences: In-Store
Track Keynote: Transforming the Store Workforce with New Roles and Capabilities
View DescriptionBeth Gerstein, Founder & CEO, Brilliant Earth
Melissa Repko, Retail & Consumer Reporter, CNBC (Interviewer)
Marc Mastronardi, Chief Stores Officer, Macy's
Lyceum Theatre
Boosting Operational Efficiencies
The Efficient Retailer: Case Studies on Successful Tech Deployments
View DescriptionVijay Sankararaman, VP, Supply Chain Technology, Lowe's
Scott Saeger, SVP & Chief Information Officer, GNC
Yael Cossett, SVP & Chief Information Officer, Kroger
Poonam Goyal, Sector Head & Equity Analyst, Bloomberg (Interviewer)
Globe Theatre
Retail Innovation from Around the World
New Insights on Global Retail Trends
View DescriptionKelsey Robinson, Senior Partner, McKinsey & Company
Beacon Theatre
Technology Spotlight: Marketing and Data
Innovative Marketing Technology Solutions
View DescriptionJonathan Yaffe, Co-Founder & CEO, AnyRoad
Hari Valiyath, Co-Founder & Chief Business Officer, Pixis
Fox Theatre
Workshops: Ecommerce Innovation
Implementing Headless Commerce
View DescriptionDimple Rao, VP, Head of Digital Product Management & Product Design, Chicos FAS
Rick Watson, Founder & CEO, RMW Commerce Consulting (Presenter & Interviewer)
Apollo Theatre
Outstanding Retail Experiences: In-Store
Providing Inspiration and Ease: Balancing Store Design Imperatives
View DescriptionTom Philipson, Co-Founder & Managing Director, YourStudio
Lisa Bubbers, Co-Founder & Chief Brand Officer, Studs
Yehuda Shmidman, Chairman & CEO, WHP Global and Toys"R"Us
Melissa Gonzalez, Founder & CEO, The Lionesque Group, an MG2 Company (Interviewer)
Lyceum Theatre
Boosting Operational Efficiencies
Leveraging Automation in a Tight Labor Market
View DescriptionSrini Venkatesan, EVP, U.S. Omni Tech, Walmart Global Tech, Walmart
Alexis DePree, Chief Supply Chain Officer, Nordstrom
Gerry Hough, Partner, McKinsey & Company (Interviewer)
Globe Theatre
Retail Innovation from Around the World
Groundbreaking International Retail Experiences
View DescriptionLucas Herscovici, Chief Direct-to-Consumer Officer, AB InBev
Ryan den Rooijen, Chief Ecommerce Officer, Chalhoub Group
Beacon Theatre
Technology Spotlight: Marketing and Data
Data and Personalization Technologies
View DescriptionJen Glaspie-Lundstrom, Co-Founder & CEO, Tandym
Assaf Baciu, Co-Founder and Chief Operating Officer, Persado
Carrie Tharp, VP, Retail & Consumer, Google Cloud, Google
Fox Theatre
Workshops: Ecommerce Innovation
Succeeding with Tech Partners
View DescriptionCharlie Cole, CEO, FTD
Bala Parameshwaran, Partner, Bain & Company (Presenter & Interviewer)
Dave Kimbell, CEO, Ulta Beauty
Melissa Repko, Retail & Consumer Reporter, CNBC (Interviewer)
Chip Bergh, President & CEO, Levi Strauss & Co.
Jeffrey Katzenberg, Co-Founder & Former CEO, DreamWorks Animation & Founding Partner, WndrCo
Palace Theatre
Groundbreaking Data Applications
New Applications of AI and Machine Learning
View DescriptionPatrick Duroseau, VP, Enterprise Data Management, Under Armour
Barkha Saxena, SVP/GM Shoppers & Chief Data Officer, Poshmark
Anshuman Taneja, SVP, Product & Customer Experience, Peapod Digital, Ahold Delhaize
Lauren Wiener, Managing Director & Partner, Boston Consulting Group (Interviewer)
Apollo Theatre
Outstanding Retail Experiences: Digital
Case Studies: Enabling Commerce Everywhere
View DescriptionEva Press, VP, US Global Business Group - Retail Marketplaces, CPG, & Health, Meta
Maureen Kelly, Founder & CEO, Tarte Cosmetics
Andrew Lipsman, Principal Analyst, Insider Intelligence (Interviewer)
Lyceum Theatre
Payments, Checkout and Loyalty
Innovative Approaches to Customer Loyalty
View DescriptionJenny Wolski, SVP, Omnichannel Experience, Petco
Leslie Leifer, VP, Enterprise Strategy & Business Development, 1800Flowers.com
Bobby Stephens, Partner, Deloitte (Interviewer)
Globe Theatre
Retail Innovation from Around the World
Track Keynote: A Global Perspective on the Evolving Role of Stores
View DescriptionTolga Öncü, Retail Operations Manager (COO), Ingka Group (IKEA Retail)
Beacon Theatre
Technology Spotlight: Fulfillment, Delivery and Post-Purchase
Fulfillment, Delivery and the Last Mile
View DescriptionAdam Woodworth, CEO, Wing (Alphabet)
Simon Kalouche, Founder & CEO, Nimble
Janie Yu, Founding Partner, LFX Venture Partners (Interviewer)
Fox Theatre
Workshops: Marketing
New Approaches to Experiential Marketing
View DescriptionJim Cusson, President, Theory House (Presenter & Interviewer)
Palace Theatre
Groundbreaking Data Applications
Leveraging Data Effectively Throughout the Organization
View DescriptionPatrick Baginski, VP, Data Science, BEES, AB InBev
Apollo Theatre
Outstanding Retail Experiences: Digital
Case Studies: Ecommerce Customer Experience Improvements that Move the Needle
View DescriptionDiana Haussling, VP - GM Consumer Experience & Growth, Colgate-Palmolive
Scott McCabe, SVP, eCommerce, True Religion
Garry Thaniel, GM, Global Sneakers & Streetwear, eBay
Lyceum Theatre
Payments, Checkout and Loyalty
Payments and Checkout Innovations that Improve Speed and Efficiency
View DescriptionDavid McIntosh, VP & GM, Connected Stores, Instacart
Ken Pilot, Founder, Ken Pilot Ventures (Interviewer)
Globe Theatre
Retail Innovation from Around the World
Building Resilience Into Global Supply Chains
View DescriptionJames Furlong, VP, Supply Chain Management & Projects, Puma
Neil Ackerman, Head, Worldwide Innovation & Transformation, Global Consumer Supply Chain, Johnson & Johnson
Edward Hertzman, Founder & President, Sourcing Journal (Interviewer)
Beacon Theatre
Technology Spotlight: Fulfillment, Delivery and Post-Purchase
Customer Care and the Post-Purchase Experience
View DescriptionNatasha Franck, Founder & CEO, EON
Tony Ward, Retail Leader, Ernst & Young (Interviewer)
Fox Theatre
Workshops: Marketing
Measuring Return on Ad Spend Amid Declining Digital Tracking
View DescriptionJen Wilson, SVP, Enterprise Brand and Marketing, Lowe's
Rogayeh Tabrizi, Ph.D., Co-Founder & CEO, Theory+Practice (Presenter & Interviewer)
Tuesday — 28 March, 2023
Palace Theatre
Retail's Metaverse Opportunity
Web3 in Retail: Virtual Goods and Immersive Consumer Experiences
View DescriptionBrieane Olson, President, PacSun
Carolina Arguelles Navas, Head of AR Business Strategy, Snap
Hilary Milnes, Executive Americas Editor, Vogue Business (Interviewer)
Apollo Theatre
Outstanding Retail Experiences: Omnichannel
Facilitating Product Discovery Online and In Stores
View DescriptionFiona Tan, Chief Technology Officer, Wayfair
Christiane Pendarvis, Co-President & Chief Merchant, Savage X Fenty
Karin Tracy, Head of Industry, Retail, Luxury, Fashion, Meta
Anne Mezzenga, Co-CEO, Omni Talk (Interviewer)
Lyceum Theatre
Next-Gen Brands and Brand Relationships
Optimizing Between DTC and Wholesale Strategies
View DescriptionAnddria Clack-Rogers Varnado, VP & GM, Consumer Business, Kohler Co.
David J. Katz, EVP & Chief Marketing Officer, Randa Apparel & Accessories
Sonya Brown, General Partner & Co-Head of Growth Equity, Norwest Venture Partners (Interviewer)
Track Keynote: Optimizing Between DTC and Wholesale Strategies
View DescriptionStu Landesberg, Co-Founder & CEO, Grove Collaborative
Daniela Sirtori-Cortina, Reporter, Bloomberg News (Interviewer)
Globe Theatre
Future-Proofing the Supply Chain
Beacon Theatre
Technology Spotlight: Operations
Sustainable Tech Solutions
View DescriptionMark Ang, Co-Founder & CEO, GoBolt
Emily Gittins, Co-Founder & CEO, Archive
Chantal Emmanuel, Co-Founder & Chief Technology Officer, LimeLoop
Bernardine Wu, Executive Managing Director, OSF Digital (Interviewer)
Fox Theatre
Workshops: Data
Leveraging Zero-Party Data
View DescriptionSam Tomlinson, EVP of Strategy & Analytics, Warschawski (Presenter & Interviewer)
Apollo Theatre
Outstanding Retail Experiences: Omnichannel
Track Keynote: Building Unified Retail Experiences
View DescriptionJason Bonfig, Chief Merchandising Officer, Best Buy
Krystina Gustafson, SVP Content, Shoptalk (Interviewer)
Jamie Singleton, Group President & Chief Consumer Officer, Signet
Hilary Milnes, Executive Americas Editor, Vogue Business (Interviewer)
Lyceum Theatre
Next-Gen Brands and Brand Relationships
Brand Executives' Perspectives on the Evolution of Marketplaces
View DescriptionEthelbert Williams, Head of eCommerce, US Customer Development, Johnson & Johnson Consumer Health
Jamie Dooley, Partner, The Partnering Group (Interviewer)
Globe Theatre
Future-Proofing the Supply Chain
New Tactics and Models for Improving Profitability and Sustainability
View DescriptionAnn Tracy, Chief Sustainability Officer, Colgate-Palmolive
Bianca Gates, Co-Founder & CEO, Birdies
Dave Hayne, Chief Technology Officer, URBN & President, Nuuly, URBN
Julian Counihan, General Partner, Schematic Ventures (Interviewer)
Beacon Theatre
Technology Spotlight: Operations
Pricing and Merchandising Technologies
View DescriptionJay Hakami, President & CEO, Sky IT Group / SKYPAD
Alex Galkin, Co-Founder & CEO, Competera
Amanda Astrologo, Partner, The Parker Avery Group (Interviewer)
Fox Theatre
Workshops: Data
New Approaches to Data Monetization
View DescriptionJason Goldberg, Chief Commerce Strategy Officer, Publicis Groupe (Presenter & Interviewer)
Sean Downey, President, Americas & Global Partners, Google
Krystina Gustafson, SVP Content, Shoptalk
Joe Laszlo, VP Content, Shoptalk
Palace Theatre
Forward-Looking Trends and Technologies
The C-Suite In Conversation: Perspectives on the Future of the Industry
View DescriptionRatnakar Lavu, Global Chief Digital Information Officer, Nike
Adrian Mitchell, Chief Financial Officer, Macy’s, Inc.
Apollo Theatre
Outstanding Retail Experiences: Omnichannel
Next-Generation Retail Media Offerings
View DescriptionSeth Dallaire, EVP & Chief Revenue Officer, Walmart U.S., Walmart
Stephen Mewborn, Partner, Bain & Company (Interviewer)
Lyceum Theatre
Next-Gen Brands and Brand Relationships
Agile Merchandising Strategies
View DescriptionAnu Narayanan, Chief Merchandising Officer, Anthropologie
Kristin Shane, SVP & Chief Merchandising Officer, PetSmart
Hitha Herzog, Chief Research Officer, H Squared Research (Interviewer)
Globe Theatre
Future-Proofing the Supply Chain
Convenient and Cost-Effective Fulfillment and Delivery Options
View DescriptionBrandon Friez, VP - AEO Global Supply Chain, American Eagle Outfitters, Inc
Scott Casciato, Vice President, Omni Fulfillment & Athlete Service, DICK’S Sporting Goods
Becca Meinz, VP, End to End Supply Chain Strategy, Best Buy
Beacon Theatre
Technology Spotlight: Accelerating Retail
Technologies for Hiring, Managing and Empowering the Retail Workforce
View DescriptionOlga Kotsur, Founder & CEO, Mercaux
Sean Behr, CEO, Fountain
Jordan Berke, Founder & CEO, Tomorrow Retail Consulting (Interviewer)
Fox Theatre
Category Deep Dives
Deep Dive: Catering to Today's Beauty Consumer
View DescriptionPippa McArdle, SVP, Head of Global Media (CoE) & Consumer Experience, The Estée Lauder Companies
Shai Eisenman, Founder & CEO, Bubble Skincare
Alexa Tietjen, Content Director, Shoptalk (Interviewer)
Palace Theatre
Forward-Looking Trends and Technologies
Rapid Fire: Debating Nine Trending Retail Technologies
View DescriptionLaura Kennedy, Principal Analyst, CB Insights
Angela Clark, Head of Digital Studio, Patagonia
Prama Bhatt, Chief Digital Officer, Ulta Beauty
Chris Walton, Co-CEO, Omni Talk (Interviewer)
Apollo Theatre
Outstanding Retail Experiences: Omnichannel
Achieving Personalization at Scale
View DescriptionAmanda Bopp, VP, North America Marketing, Kate Spade
Mike Calvo, Chief Technology Officer, Shipt
David Malloy, VP, Enterprise Marketing & Creative Technology, The Estée Lauder Companies Inc.
Veronika Sonsev, Co-Founder, CommerceNext (Interviewer)
Lyceum Theatre
Next-Gen Brands and Brand Relationships
Navigating Brand Purpose, Politics and Activism
View DescriptionSusan Viscon, VP & Executive Director, Path Ahead Ventures, REI
Mark Broadhurst, SVP of Impact & Communications, Chobani
Sali Christeson, Founder & CEO, Argent
Randi Nolan, Partner, The Parker Avery Group (Interviewer)
Globe Theatre
Future-Proofing the Supply Chain
B2B Metaverse: Blockchain, Digital Twins and more
View DescriptionDeborah Weinswig, Founder & CEO, Coresight Research
Ben Miller, Director of Original Content, Shoptalk (Emcee)
Beacon Theatre
Technology Spotlight: Accelerating Retail
Making Digital Shopping Faster and More Convenient
View DescriptionMelissa Bridgeford, Founder & CEO, Wizard
Vered Levy-Ron, CEO, Syte
Clara Sieg, Partner, Revolution Ventures (Interviewer)
Fox Theatre
Category Deep Dives
Deep Dive: New Challenges and Opportunities in Luxury
View DescriptionMei Chen, Head of Fashion & Luxury UK, US & Northern Europe, Alibaba Group
Wednesday — 29 March, 2023
Apollo Theatre
The Present and Future of Marketing
Building a Modern Brand
View DescriptionStacey McCormick, SVP Marketing, Aerie
Natalie Gordon, Founder & CEO, Babylist
Matthew Kaness, Chief Executive Officer, GoodwillFinds.com
Kate Hardcastle MBE, Broadcaster & The Customer Whisperer, Insight with Passion Consultancy (Presenter & Interviewer)
Lyceum Theatre
Unlocking New Growth Opportunities
Globe Theatre
Resilient Retail Businesses
Attracting Top Tech Talent to Shape the Future of Retail
View DescriptionBruno Mourão, Head of IT Transformation & IT Strategy & Experimentation, Sonae
Nicolas Geiger, Group Business Development Executive, Americas, L'Occitane Group
Apollo Theatre
The Present and Future of Marketing
The Rise of the Creator Economy
View DescriptionSam Wick, Head of UTA Ventures, UTA
Chris Duncan, VP, Consumer Insights & Digital Marketing, Claire's
Angela Hsu, Chief Marketing Officer, Overstock
Matt Cleary, U.S. Head of Retail & eCommerce, Global Business Solutions, TikTok
Lyceum Theatre
Unlocking New Growth Opportunities
Globe Theatre
Resilient Retail Businesses
Apollo Theatre
The Present and Future of Marketing
The Latest Omnichannel Marketing Tactics
View DescriptionEmily Essner, Chief Marketing Officer, Saks Fifth Avenue
Dave Spinato, VP of Global eCommerce, HARMAN International
Callie Canfield Worthington, Chief Brand Officer, Hanna Andersson
Beth Wade, Global Chief Marketing Officer, VMLY&R (Presenter & Interviewer)
Lyceum Theatre
Unlocking New Growth Opportunities
Shoptalk Recap: Key Takeaways for 2023
View DescriptionKrystina Gustafson, SVP Content, Shoptalk
Joe Laszlo, VP Content, Shoptalk
Ben Miller, Director of Original Content, Shoptalk (Interviewer)
Globe Theatre
Resilient Retail Businesses
Innovation Strategies to Thrive in Retail's Next Decade
View DescriptionCarole Diarra, Global VP Marketing, UGG
Éva Goicochea, Founder, CEO & Creative Director, maude
Neil Tenzer, VP, Strategy & Development, Tractor Supply Company
Steve Dennis, Founder & President, SageBerry Consulting (Presenter & Interviewer)