2023 Agenda
Shoptalk convenes thousands of retail changemakers every year to create the future of retail. The Shoptalk agenda covers the latest technologies, trends and business models, as well as the rapid transformation of how consumers discover, shop and buy—across all retail verticals. Shoptalk’s agenda features zero pay-to-play content, leading the retail industry narrative and promising insights and perspectives not found anywhere else.
Shoptalk’s 275+ senior-level speakers are industry leaders and innovators from companies ranging from established retailers and brands to innovative new startups and prolific investors. Shoptalk 2023 will also feature brand new Shoptalk Original Content, including independent research and data, along with the Shoptalk Retail Zeitgeist, a framework for understanding the most important forces, challenges and opportunities in retail today, developed in-house by the Shoptalk team.
— Indicates Shoptalk Original Content
Sunday — March 26, 2023
Track 1
Meeting Heightened Consumer Expectations
Case Studies: Using Customer Data to Surprise and Delight
Track 2
The New Retail Organization
Creating and Maintaining a Culture of Excellence
Track 3
Thriving in a Challenging Economy
The Analyst Perspective on Inflation and Other Economic Forces Shaping Retail
Track 4
'Shark Reef' Startup Pitch
Startup Pitch
Track 1
Meeting Heightened Consumer Expectations
Meeting Consumer Expectations Around Convenience
Track 2
The New Retail Organization
Building an Omnichannel Organization
Track 3
Thriving in a Challenging Economy
Rapid Fire: Investors' Unfiltered Perspectives on Retail Challenges and Opportunities
Track 4
'Shark Reef' Startup Pitch
Startup Pitch
Track 1
Meeting Heightened Consumer Expectations
Resale, Upcycled Products and the Circular Economy
Track 2
The New Retail Organization
Empowering Women Leaders Throughout the Organization
Track 3
Thriving in a Challenging Economy
Track Keynote: The C-Suite on Thriving in Today's Retail Environment
Track 4
'Shark Reef' Startup Pitch
Startup Pitch
Monday — March 27, 2023
Track 1
Embracing Esports and Livestreaming in Retail
The Forefront of Livestreaming and Shoppable Video
Track 2
Outstanding Retail Experiences: In-Store
Transforming the Store Workforce with New Roles and Capabilities
Track 3
Boosting Operational Efficiencies
The Efficient Retailer: Lessons from Successful Tech Deployments
Track 4
Retail Innovation from Around the World
New Insights on Global Retail Trends
Track 5
Technology Spotlight: Marketing and Data
Innovative Marketing Technology Solutions
Track 6
Workshops: Ecommerce Innovation
Implementing Headless Commerce
Track 1
Embracing Esports and Livestreaming in Retail
Seizing the Esports Opportunity
Track 2
Outstanding Retail Experiences: In-Store
Providing Inspiration and Ease: Balancing Store Design Imperatives
Track 3
Boosting Operational Efficiencies
Leveraging Automation in a Tight Labor Market
Track 4
Retail Innovation from Around the World
Track Keynote: Groundbreaking International Retail Experiences
Track 5
Technology Spotlight: Marketing and Data
Data and Personalization Technologies
Track 6
Workshops: Ecommerce Innovation
Succeeding with Tech Partners
Track 1
Groundbreaking Data Applications
New Applications of AI and Machine Learning
Track 2
Outstanding Retail Experiences: Digital
Case Studies: Enabling Commerce Everywhere
Track 3
Payments, Checkout and Loyalty
Innovative Approaches to Customer Loyalty
Track 4
Retail Innovation from Around the World
Leading-Edge Retail in China
Track 5
Technology Spotlight: Fulfillment, Delivery and Post-Purchase
Fulfillment, Delivery and the Last Mile
Track 6
Workshops: Marketing
New Approaches to Experiential Marketing
Track 1
Groundbreaking Data Applications
Leveraging Data Effectively Throughout the Organization
Track 2
Outstanding Retail Experiences: Digital
Case Studies: Ecommerce Customer Experience Improvements that Move the Needle
Track 3
Payments, Checkout and Loyalty
Payments and Checkout Innovations that Improve Speed and Efficiency
Track 4
Retail Innovation from Around the World
Building Resilience Into Global Supply Chains
Track 5
Technology Spotlight: Fulfillment, Delivery and Post-Purchase
Customer Care and the Post-Purchase Experience
Track 6
Workshops: Marketing
Measuring Return on Ad Spend Amid Declining Digital Tracking
Tuesday — March 28, 2023
Track 1
Retail's Metaverse Opportunity
Retail Opportunities for NFTs and Virtual Goods
Track 2
Outstanding Retail Experiences: Omnichannel
Facilitating Product Discovery Online and In Stores
Track 3
Next-Gen Brands and Brand Relationships
Optimizing Between DTC and Wholesale Strategies
Track 4
Supply Chain
Future-Proofing the Supply Chain
Track 5
Technology Spotlight: Operations
Sustainable Tech Solutions
Track 6
Workshops: Data
Leveraging Zero-Party Data
Track 1
Retail's Metaverse Opportunity
Creating Immersive Experiences in Augmented, Mixed and Virtual Realities
Track 2
Outstanding Retail Experiences: Omnichannel
Track Keynote: Building Unified Retail Experiences
Track 3
Next-Gen Brands and Brand Relationships
Brand Executives' Perspectives on the Evolution of Marketplaces
Track 4
Supply Chain
New Tactics and Models for Improving Profitability and Sustainability
Track 5
Technology Spotlight: Operations
Pricing and Merchandising Technologies
Track 6
Workshops: Data
New Approaches to Data Monetization
Track 1
Forward-Looking Trends and Technologies
The C-Suite In Conversation: Perspectives on the Future of the Industry
Track 2
Outstanding Retail Experiences: Omnichannel
Next-Generation Retail Media Offerings
Track 3
Next-Gen Brands and Brand Relationships
Agile Merchandising Strategies
Track 4
Supply Chain
Convenient and Cost-Effective Fulfillment and Delivery Options
Track 5
Technology Spotlight: The New Retail Workforce
Associate-Facing Technologies
Track 6
Category Deep Dives
Deep Dive: Catering to Today's Beauty Consumer
Track 1
Forward-Looking Trends and Technologies
Rapid Fire: Debating Nine Trending Retail Technologies
Track 2
Outstanding Retail Experiences: Omnichannel
Achieving Personalization at Scale
Track 3
Next-Gen Brands and Brand Relationships
Navigating Brand Purpose, Politics and Activism
Track 4
Supply Chain
B2B Metaverse: Blockchain, Digital Twins and more
Track 5
Technology Spotlight: The New Retail Workforce
Hiring, Managing and Retaining The New Retail Workforce
Track 6
Category Deep Dives
Deep Dive: New Challenges and Opportunities in Luxury
Wednesday — March 29, 2023
Track 1
The Present and Future of Marketing
New Approaches to Gamification and Engaging Shoppers
Track 2
Unlocking New Growth Opportunities
Agency Pitch: Creative Approaches to Solving a Real-World Retail Challenge
Track 3
Resilient Retail Businesses
Attracting Top Tech Talent to Shape the Future of Retail
Track 1
The Present and Future of Marketing
The Rise of the Creator Economy
Track 2
Unlocking New Growth Opportunities
Agency Pitch: Creative Approaches to Solving a Real-World Retail Challenge
Track 3
Resilient Retail Businesses
Leading a Team through Tumultuous Times
Track 1
The Present and Future of Marketing
The Latest Omnichannel Marketing Tactics
Track 2
Unlocking New Growth Opportunities
Shoptalk Recap: Key Takeaways for 2023
Track 3
Resilient Retail Businesses
Innovation Strategies to Thrive in Retail's Next Decade