Shoptalk convenes thousands of retail changemakers every year to create the future of retail. The Shoptalk agenda covers the latest technologies, trends and business models, as well as the rapid transformation of how consumers discover, shop and buy—across all retail verticals. Shoptalk’s agenda features zero pay-to-play content, leading the retail industry narrative and promising insights and perspectives not found anywhere else.

Shoptalk’s 275+ senior-level speakers are industry leaders and innovators from companies ranging from established retailers and brands to innovative new startups and prolific investors. Shoptalk 2023 will also feature brand new Shoptalk Original Content, including independent research and data, along with the Shoptalk Retail Zeitgeist, a framework for understanding the most important forces, challenges and opportunities in retail today, developed in-house by the Shoptalk team.

— Indicates Shoptalk Original Content

Sunday March 26, 2023

8:00am — 7:15pm
Registration Open
1:00pm — 2:00pm
Coffee & Cookies
2:00pm — 2:40pm
Session 1
2:00pm — 2:40pm
Session 1

Track 1

Meeting Heightened Consumer Expectations

Case Studies: Using Customer Data to Surprise and Delight

Track 2

The New Retail Organization

Creating and Maintaining a Culture of Excellence

Track 3

Thriving in a Challenging Economy

The Analyst Perspective on Inflation and Other Economic Forces Shaping Retail

Track 4

'Shark Reef' Startup Pitch

Startup Pitch

2:50pm — 3:30pm
Session 2
2:50pm — 3:30pm
Session 2

Track 1

Meeting Heightened Consumer Expectations

Meeting Consumer Expectations Around Convenience

Track 2

The New Retail Organization

Building an Omnichannel Organization

Track 3

Thriving in a Challenging Economy

Rapid Fire: Investors' Unfiltered Perspectives on Retail Challenges and Opportunities

Track 4

'Shark Reef' Startup Pitch

Startup Pitch

3:40pm — 4:20pm
Session 3
3:40pm — 4:20pm
Session 3

Track 1

Meeting Heightened Consumer Expectations

Resale, Upcycled Products and the Circular Economy

Track 2

The New Retail Organization

Empowering Women Leaders Throughout the Organization

Track 3

Thriving in a Challenging Economy

Track Keynote: The C-Suite on Thriving in Today's Retail Environment

Track 4

'Shark Reef' Startup Pitch

Startup Pitch

4:20pm — 4:45pm
Networking Break
4:45pm — 4:50pm
Entertainment
4:50pm — 5:00pm
Opening Remarks (General Session Room)
5:00pm — 5:20pm
Keynote (General Session Room)
5:20pm — 5:40pm
Keynote (General Session Room)

Monday March 27, 2023

6:45am — 6:00pm
Registration Open
7:00am — 8:20am
Breakfast
7:30am — 8:20am
Breakfast & Tabletalks (Prescheduled Only)
8:30am — 9:10am
Session 1
8:30am — 9:10am
Session 1

Track 1

Embracing Esports and Livestreaming in Retail

The Forefront of Livestreaming and Shoppable Video

Track 2

Outstanding Retail Experiences: In-Store

Transforming the Store Workforce with New Roles and Capabilities

Track 3

Boosting Operational Efficiencies

The Efficient Retailer: Lessons from Successful Tech Deployments

Track 4

Retail Innovation from Around the World

New Insights on Global Retail Trends

Track 5

Technology Spotlight: Marketing and Data

Innovative Marketing Technology Solutions

Track 6

Workshops: Ecommerce Innovation

Implementing Headless Commerce

9:20am — 10:00am
Session 2
9:20am — 10:00am
Session 2

Track 1

Embracing Esports and Livestreaming in Retail

Seizing the Esports Opportunity

Track 2

Outstanding Retail Experiences: In-Store

Providing Inspiration and Ease: Balancing Store Design Imperatives

Track 3

Boosting Operational Efficiencies

Leveraging Automation in a Tight Labor Market

Track 4

Retail Innovation from Around the World

Track Keynote: Groundbreaking International Retail Experiences

Track 5

Technology Spotlight: Marketing and Data

Data and Personalization Technologies

Track 6

Workshops: Ecommerce Innovation

Succeeding with Tech Partners

10:00am — 6:30pm
Exhibit Hall Open
10:00am — 10:25am
Networking Break
10:25am — 10:30am
Entertainment
10:30am — 10:50am
Keynote (General Session Room)
10:50am — 11:10am
Keynote (General Session Room)
11:10am — 11:30am
Keynote (General Session Room)
11:30am — 1:45pm
Lunch
12:15pm — 1:30pm
Meetup & Hosted Retailers & Brands Program (Prescheduled Only)
1:35pm — 1:40pm
Entertainment
1:40pm — 2:00pm
Keynote (General Session Room)
2:00pm — 2:20pm
Keynote (General Session Room)
2:20pm — 3:55pm
Networking Break
2:30pm — 3:45pm
Meetup & Hosted Retailers & Brands Program (Prescheduled Only)
3:55pm — 4:35pm
Session 3
3:55pm — 4:35pm
Session 3

Track 1

Groundbreaking Data Applications

New Applications of AI and Machine Learning

Track 2

Outstanding Retail Experiences: Digital

Case Studies: Enabling Commerce Everywhere

Track 3

Payments, Checkout and Loyalty

Innovative Approaches to Customer Loyalty

Track 4

Retail Innovation from Around the World

Leading-Edge Retail in China

Track 5

Technology Spotlight: Fulfillment, Delivery and Post-Purchase

Fulfillment, Delivery and the Last Mile

Track 6

Workshops: Marketing

New Approaches to Experiential Marketing

4:45pm — 5:25pm
Session 4
4:45pm — 5:25pm
Session 4

Track 1

Groundbreaking Data Applications

Leveraging Data Effectively Throughout the Organization

Track 2

Outstanding Retail Experiences: Digital

Case Studies: Ecommerce Customer Experience Improvements that Move the Needle

Track 3

Payments, Checkout and Loyalty

Payments and Checkout Innovations that Improve Speed and Efficiency

Track 4

Retail Innovation from Around the World

Building Resilience Into Global Supply Chains

Track 5

Technology Spotlight: Fulfillment, Delivery and Post-Purchase

Customer Care and the Post-Purchase Experience

Track 6

Workshops: Marketing

Measuring Return on Ad Spend Amid Declining Digital Tracking

5:25pm — 6:30pm
Exhibit Hall Reception
7:00pm — 9:00pm
Retailers & Brands Networking Dinners (Prescheduled Only)

Tuesday March 28, 2023

6:45am — 6:00pm
Registration Open
7:00am — 8:20am
Breakfast
7:30am — 8:20am
Breakfast & Tabletalks (Prescheduled Only)
8:30am — 9:10am
Session 1
8:30am — 9:10am
Session 1

Track 1

Retail's Metaverse Opportunity

Retail Opportunities for NFTs and Virtual Goods

Track 2

Outstanding Retail Experiences: Omnichannel

Facilitating Product Discovery Online and In Stores

Track 3

Next-Gen Brands and Brand Relationships

Optimizing Between DTC and Wholesale Strategies

Track 4

Supply Chain

Future-Proofing the Supply Chain

Track 5

Technology Spotlight: Operations

Sustainable Tech Solutions

Track 6

Workshops: Data

Leveraging Zero-Party Data

9:20am — 10:00am
Session 2
9:20am — 10:00am
Session 2

Track 1

Retail's Metaverse Opportunity

Creating Immersive Experiences in Augmented, Mixed and Virtual Realities

Track 2

Outstanding Retail Experiences: Omnichannel

Track Keynote: Building Unified Retail Experiences

Track 3

Next-Gen Brands and Brand Relationships

Brand Executives' Perspectives on the Evolution of Marketplaces

Track 4

Supply Chain

New Tactics and Models for Improving Profitability and Sustainability

Track 5

Technology Spotlight: Operations

Pricing and Merchandising Technologies

Track 6

Workshops: Data

New Approaches to Data Monetization

10:00am — 6:30pm
Exhibit Hall Open
10:00am — 10:25am
Networking Break
10:25am — 10:30am
Entertainment
10:30am — 10:50am
Keynote (General Session Room)
10:50am — 11:10am
Keynote (General Session Room)
11:10am — 11:30am
Keynote (General Session Room)
11:30am — 1:45pm
Lunch
12:15pm — 1:30pm
Meetup & Hosted Retailers & Brands Program (Prescheduled Only)
1:35pm — 1:40pm
Entertainment
1:40pm — 2:00pm
Keynote (General Session Room)
2:00pm — 2:20pm
Keynote (General Session Room)
2:20pm — 3:55pm
Networking Break
2:30pm — 3:45pm
Meetup & Hosted Retailers & Brands Program (Prescheduled Only)
3:55pm — 4:35pm
Session 3
3:55pm — 4:35pm
Session 3

Track 1

Forward-Looking Trends and Technologies

The C-Suite In Conversation: Perspectives on the Future of the Industry

Track 2

Outstanding Retail Experiences: Omnichannel

Next-Generation Retail Media Offerings

Track 3

Next-Gen Brands and Brand Relationships

Agile Merchandising Strategies

Track 4

Supply Chain

Convenient and Cost-Effective Fulfillment and Delivery Options

Track 5

Technology Spotlight: The New Retail Workforce

Associate-Facing Technologies

Track 6

Category Deep Dives

Deep Dive: Catering to Today's Beauty Consumer

4:45pm — 5:25pm
Session 4
4:45pm — 5:25pm
Session 4

Track 1

Forward-Looking Trends and Technologies

Rapid Fire: Debating Nine Trending Retail Technologies

Track 2

Outstanding Retail Experiences: Omnichannel

Achieving Personalization at Scale

Track 3

Next-Gen Brands and Brand Relationships

Navigating Brand Purpose, Politics and Activism

Track 4

Supply Chain

B2B Metaverse: Blockchain, Digital Twins and more

Track 5

Technology Spotlight: The New Retail Workforce

Hiring, Managing and Retaining The New Retail Workforce

Track 6

Category Deep Dives

Deep Dive: New Challenges and Opportunities in Luxury

5:25pm — 6:30pm
Exhibit Hall Reception
8:00pm — 10:00pm
Shoptalk Party

Wednesday March 29, 2023

8:00am — 11:00am
Registration Open
8:00am — 9:00am
Breakfast
7:30am — 8:20am
Breakfast & Tabletalks (Prescheduled Only)
8:45am — 9:45am
Session 1
8:45am — 9:45am
Session 1

Track 1

The Present and Future of Marketing

New Approaches to Gamification and Engaging Shoppers

Track 2

Unlocking New Growth Opportunities

Agency Pitch: Creative Approaches to Solving a Real-World Retail Challenge

Track 3

Resilient Retail Businesses

Attracting Top Tech Talent to Shape the Future of Retail

9:55am — 10:55am
Session 2
9:55am — 10:55am
Session 2

Track 1

The Present and Future of Marketing

The Rise of the Creator Economy

Track 2

Unlocking New Growth Opportunities

Agency Pitch: Creative Approaches to Solving a Real-World Retail Challenge

Track 3

Resilient Retail Businesses

Leading a Team through Tumultuous Times

11:05am — 12:05pm
Session 3
11:05am — 12:05pm
Session 3

Track 1

The Present and Future of Marketing

The Latest Omnichannel Marketing Tactics

Track 2

Unlocking New Growth Opportunities

Shoptalk Recap: Key Takeaways for 2023

Track 3

Resilient Retail Businesses

Innovation Strategies to Thrive in Retail's Next Decade