Putting the customer at the center

Retail is and always has been about shoppers – the people who buy things and their changing needs and expectations. Shoptalk Spring 2025 will explicitly reflect that, by examining and defining what it means to be "customer-centric" today. Our agenda is focusing on the four most important qualities that people expect and require from the consumer brands and retailers they do business with today: customer hospitality, value, inspiration, reason for being.

The four characteristics that define customer-centricity aren’t new. However, they manifest differently today, as technology enables different approaches to creating inspiration and conveying value, to being welcoming and telling a brand's story, via both digital and in-store channels. How retailers act on and achieve them is radically transformed in today’s world.

Additionally, at Shoptalk Spring we will launch The New Market, a show-within-the-show that will discuss the fast-evolving attention economy and the future of marketing. The New Market will feature its own Keynotes and sessions, focusing on the meteoric rise of retail media, and also touching on other ways brands reach customers today, including connected TV, social marketing, in-store, and more. We'll look at how these and other tactics are transforming customer journeys and collapsing the purchase funnel.

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— Indicates Shoptalk Original Content

Tuesday March 25, 2025

Track 1

Embracing Welcoming Retail Experiences

Track Keynote: Embracing Retail Hospitality

Leveraging Technology to Enable Human Connections

Track 2

Maximizing Shopper Value

Endless Versus Edit: Blending Data and Experience to Curate Product Selection

Masstige: Brands and Products Blending Economy and Aspiration

Track 3

Visions of the Future: Retail in 2030

Track Keynote: Retail's Five-Year Mission

New Insights: Three Scenarios for Retail's Next Decade (Research Presentations)

Track 4

Tech Solution Spotlight

New Insights from Leading Technology Solutions

Rapid Fire: Retail Technologies that Rock

The New Market

The New Market: Media Opportunities

New Market Keynotes

The Frontiers of Retail Media

Track 1

Embracing Welcoming Retail Experiences

Anticipating Customer Needs to Deliver Convenience, Speed, and Delight

Ecommerce Personalization that Creates Joy (And Drives Sales)

Track 2

Maximizing Shopper Value

Creating and Communicating Value to Customers

Thinking Strategically About Discounts and Promotions

Track 3

New Retail Opportunities: Disruptive Brands and Experiences

Next-Gen Luxury Brands and Experiences

Catering to Niche Markets

Track 4

Tech Solution Spotlight

Startup Pitch Round I (Part 1)

Startup Pitch Round I (Part 2)

The New Market

The New Market: Media Opportunities

The Marriage of Content and Shopping

Retail Media in Holistic Media Plans

Wednesday March 26, 2025

Track 1

Trendspotting - Staying Ahead of Fast-Changing Tastes and Preferences

Generational Research: Points of View on Gen Alpha and Gen X

Leveraging Social Listening to Identify Emerging Trends that are Worth It

Track 2

Next Generation Search

Generative AI and the Next Generation of Search

New Site Search Options and Opportunities

Track 3

Brand and Corporate Storytelling

Track Keynote: Defining the Brand Narrative

Purposeful Leadership: Managing Organizations and Teams Successfully

Track 4

Tech Solution Spotlight

Startup Pitch Round II: Finalists

Tech Spotlight: Enabling Hospitable Retail

The New Market

The New Market: Creative

New Market Keynote + Mini Panel: Connected, Shoppable TV

The Leading Edge of Persuasion: Storytelling Reinvented

Track 1

Trendspotting - Staying Ahead of Fast-Changing Tastes and Preferences

Case Studies: Successful Product Launches and Category Expansions

Frameworks Tactics & Takeaways: Maintaining Brand Relevance With Younger Generations

Track 2

Next Generation Search

Inspiration and Discovery in Digital Shopping

Frameworks Tactics & Takeaways: Maximizing Search Today

Track 3

Brand and Corporate Storytelling

Pivots: Making Bold Changes with Agility and Flexibility

Frameworks Tactics Takeaways: (Re)-Defining and Communicating Brand Values

Track 4

Tech Solution Spotlight

Tech Spotlight: Loyalty and the Post-Purchase Experience

Tech Spotlight: Unlocking Operational Efficiencies

The New Market

The New Market: Creative

Case Studies: Finding Success With Influencers & Creators

CMO Rapid Fire: The New Language of Marketing Effectiveness

Thursday March 27, 2025

Track 1

Fostering Loyalty

Track Keynote: Defining and Earning Loyalty in a Crowded Retail Environment

Keeping Loyal Customers Engaged: Subscriptions, Gamification, and More

Track 2

Building and Maintaining Brands

Track Keynote: Successful Rebranding Stories

Operations Role in Building and Maintaining Brands

Track 3

Physical and Digital in an Era of Unified Commerce

Store Operations that Drive Efficiency

Case Studies: Successful Store Design

Track 4

Tech Solution Spotlight

Tech Spotlight: Maximizing the Value of Data and AI

Tech Spotlight: Engaging Digital Shopping Experiences

The New Market

The New Market: Perspectives

New Market Keynotes (Advertising's Next Generation)

New Market Tech Spotlight: Innovative MarTech Solutions

Track 1

Fostering Loyalty

Customer Data and The Future of Loyalty

Track 2

Building and Maintaining Brands

Brands as Conversations: The Role of Fans in Defining Brands Today

Track 3

Physical and Digital in an Era of Unified Commerce

Restructuring Digital Teams for a World of Unified Commerce

Track 4

Tech Solution Spotlight

Frameworks Tactics and Takeaways: Future-Proofing the Tech Stack

The New Market

The New Market: Perspectives

Agency Rapid Fire

Shoptalk and New Market Takeaways

  • Meetup: the ultimate networking experience
  • 3 days of fresh perspectives from 200+ influential leaders
  • Endless chances to connect with 10,000+ retail ecosystem executives
  • Nearly 1,000 of the world’s most innovative tech companies
  • Dozens of social activities including the annual Beach Party
  • …and plenty of food, drinks and other magic and surprises!
All ticket options include access to:
  • Meetup: the ultimate networking experience
  • 3 days of fresh perspectives from 200+ influential leaders
  • Endless chances to connect with 10,000+ retail ecosystem executives
  • Nearly 1,000 of the world’s most innovative tech companies
  • Dozens of social activities including the annual Beach Party
  • …and plenty of food, drinks and other magic and surprises!
Retailers and Consumer Brands
The ticket for retail and consumer brand decision-makers who buy or evaluate tech

Space is limited. Qualify and your ticket's on us!

Total value: $3,500

More ticket options this way

Retailers and Consumer Brands
The ticket for all other retailers and consumer brands

Save 18% off the standard retailers and consumer brands rate of $2,795

Retailers and Consumer Brands
Corporate group rates

With 225 speakers putting on 45 hours of content, hundreds of technology showcases and 75,000 meetings taking place, we highly recommend bringing a team to divide and conquer all there is on offer!

General Attendees
Basic admission for solution providers, agencies, and other suppliers

Save 26% off the standard attendee rate of $4,995

Sponsors & Exhibitors
The ticket for those sponsoring or exhibiting at Shoptalk

Save 25% off the sponsor rate of $3,995

Startups
The ticket for innovative entrepreneurs and emerging companies

Save 21% off the standard startup rate of $2,150

Investors

Save 18% off the standard investor rate of $3,295

Media
The ticket for sell-side analysts, podcasters and editorial media

Subject to approval.

Interested in sponsoring or exhibiting?

More than 900 tech/solution providers will meet their future customers at Shoptalk 2025. We have tons of ways for you to get involved—let's get the ball rolling!