2025 Speakers

As the Founder and Chief Innovation Officer at parcelLab, Tobi is a thought leader in post-purchase customer experience. Tobi has spent years building innovative solutions that help retailers take control of their customer communication and delivery processes, turning operational challenges into opportunities for engagement. His leadership at parcelLab has helped the company become a global leader in transforming post-purchase journeys, reducing friction, and driving long-term customer loyalty.

Growing up in his family’s third-generation logistics company, Tobias’s background in the industry led him to recognize that logistics and supply chain sectors were primarily focused on cost and speed rather than the experience. In 2015, he co-founded parcelLab, the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience.