2025 Speakers

Giles Whiting is the CEO of parcelLab, the premier global post-purchase customer experience platform serving over 800 of the worlds most respected and fastest growing brands.

Prior to parcelLab, Whiting served as Managing Director and COO at Forsta (acquired by Press Ganey), where he led sales, customer success, and global operations. He has also held several key leadership positions including Operating Partner at Verdane, General Manager at Medallia leading their EMEA operations, President & CEO at Percepta, and Chief of Staff and Head of Product at TTEC.

His career began as a physicist in the U.S. Air Force, where he served for seven years. After his service, he joined McKinsey & Company, where he won the global Practice Olympics for innovation. Whiting holds a Bachelor of Science from the United States Air Force Academy and a Master's from Harvard University, where he was named a Presidential Scholar.