Level 1 Sponsor
Tymely is an AI-based contact-center, handling customer support tickets from all text-based channels (emails, live-chat, etc.) end-to-end. AI solutions today can only handle up to 10% of all inquiries, leaving the rest to humans. Tymely takes a hybrid approach - a cutting-edge NLP technology combined with a human-in-the-loop – and therefore understands 100% of the inquiries. This drives 10X faster ticket handling time, thus yielding super-fast service, while significantly improving service empathy, effectiveness and accuracy. The results are increased customer satisfaction, LTV and sales.