General FAQ

General Information

Shoptalk takes place over the course of 3 days from Tuesday, March 25th at 2:00 PM PT to Thursdy, March 27th at 12:05 PM PT at the Mandalay Bay Convention Center in Las Vegas.

Badge Pickup will be available in the Islanders Ballroom on the Lower Level of the Mandalay Bay Convention Center at the following times:

Monday, March 24, 2:00 pm - 6:00 pm PT*
Tuesday, March 25, 7:00 am - 5:00 pm PT*
Wednesday, March 26, 8:00 am - 5:00 pm PT*
Thursday, March 27, 8:00 am - 12:00 pm PT*

We recommend arriving in Las Vegas by mid-morning on Monday, March 25th, 2025 and leaving no earlier than Thursday afternoon, March 27th, 2025

Click here to view a map of the Mandalay Bay Resort.

Click here to view a live map of the exhibit hall, on the second floor of the South Convention Center.

The Shoptalk experience includes conference days and party nights. Prepare for smart-casual attire, and expect Las Vegas temperatures to range from low 70s during the day, down to low 40s at night. Keep this in mind when preparing for our outdoor evening event, the Mandalay Bay Beach party.

Yes, wifi will be available throughout Shoptalk. Check back here for more details as we get closer to the event.

Breakfast will be provided on Wednesday & Thursday

Lunch will provided on Tuesday, Wednesday and Thursday.

Coffee, tea, water, cookies, etc will be available throughout the venue. 

Shoptalk does not share or sell attendee contact information. We have not authorized any company to contact you. We recommend that you do not reply to or speak with any organization claiming to sell the Shoptalk attendee list and do not share your credit card information.

Shoptalk will not have a luggage or coat check. We recommend that attendees use the bell desk in the Mandalay Bay hotel lobby.
 

Shoptalk offers a dedicated Prayer Room in Palm F and a Mother's Room in Palm E, Level 3.

Our facilities are available during the following times: 

Tuesday, March 25: 8:00 am - 6:00 pm
Wednesday, March 26: 8:00 am - 6:00 pm

Thursday, March 27: 8:00 am - 5:00 pm

Registration

 

The current registration price is posted on our website here.

Tickets can be transferred at any time up until you print your badge onsite. To transfer your ticket, login to MyExperience here using your email address as the username and ticket confirmation number as the password and click “Transfer Ticket.” If you already printed your badge onsite, you can no longer transfer your ticket.

No, we do not offer any exhibit hall only or one day tickets. Tickets provide access to all aspects of Shoptalk, including sessions, networking events, breakfasts, lunches, receptions, exhibits, etc. that are not private. We do not offer any exhibit hall only or partial attendance rates.

As stated in our Terms of Attendance and Participation, tickets to Shoptalk 2025 are nonrefundable. If you can no longer attend Shoptalk 2025, you can transfer your ticket to a colleague by logging in to MyExperience here using your email address as the username and ticket confirmation number as the password and click “Transfer Ticket.”

Hosted Retailers & Brands:

If you are approved for the Program but become unable to participate even though you are still with your organization, you agree to suggest one or more substitutes from your organization as your replacement in the Program. Acceptance of any substitute is subject to our prior approval via email. If you cancel your participation in the Program and are not able to provide a substitute approved by us, this may result in you being placed on a blacklist that will prevent you from qualifying for the Program for one or more future years. If you cancel your participation in the Program after Shoptalk has initiated the meeting selection process via the Platform (as outlined in the Program guidelines) and are no longer able to attend the Event or send an approved substitute from your organization as your replacement to participate in the Program on your behalf, then Shoptalk reserves the right to charge your credit or debit card per the authorization you agree to below a one-time cancellation fee of two hundred and fifty dollars ($250) and you will not be eligible for any travel/hotel reimbursement outlined hereunder.

 

Meetup

Meetup meetings will take place onsite during Shoptalk 2025 in a dedicated area (the size of more than three football fields!) located in the Exhibit Hall.

All meetings will be scheduled based on everyone’s individual availability during the following times (note that all meetings are pre-scheduled): 

  • Tuesday, March 25, 2025 at 1:00pm- 2:15pm PST
  • Wednesday, March 26, 2025 at 10:35am- 5:20pm PST
  • Thursday, March 27, 2025 at 11:05am- 12:20pm PST

There are a few steps to complete before your meetings start onsite:

  • Step 1: Profile Completion. Complete your profile, letting all participants know about you, your organization and your goals.
  • Step 2: Meeting Selection & Opt-In. Review thousands of profiles and select who you want to meet with–use filters, system generated lists and searches to make it easy. Thousands of other attendees will be doing the same. Then opt-in to the meeting requests you receive.
  • Step 3: Meeting Acceptance & Scheduling. After you review and accept your meetings, we’ll send you calendar invites.

Then, simply join your meetings onsite. And remember, all meetings are double opt-in, guaranteeing you'll only meet people you want to meet who also want to meet you.

Your username is the email address you registered for the event with.

Your password is your confirmation number. You can find this information in your ticket confirmation email.

Through Meetup, you’ll participate in up to 19 meetings - limited only by your availability and mutual interest.

Every Shoptalk attendee is welcome to participate in Meetup! If you register after February 18th, you will no longer be able to participate in the Meetup Program.

Have more Meetup questions? Click here


Content

You can see all of our content sessions on our agenda here. 

All keynote videos and track presenters' decks are shared pending permission and approval.