Chief Digital & Technology Officer
As Head of e-Commerce and Technology for Gap Inc., John Strain has responsibilities for Technology, Product Management, Data and Analytics, and Loyalty and Payments. John also oversees the Digital business including eCommerce Strategy and Operations and Digital and Direct Marketing. With almost 30 years in the retail technology and eCommerce space, John brings a customer-centric mindset to a delivery orientation that has resulted in a track-record of successful digital transformations.
Prior to joining Gap Inc., John was the General Manager of the Retail and Consumer Goods Industry for Salesforce. He also spent 11 years at Williams-Sonoma Inc. as the Chief Digital and Technology Officer where he was responsible for Technology, Product Management and Digital Marketing. He also spent 14 years as a management consultant.
John graduated from Santa Clara University where he was a member of the Retail Management Institute. He is a San Francisco Bay Area native, who currently lives in Marin County with his wife and children.