SVP, Omnichannel Experience
As SVP, Omnichannel Experience, Jenny is responsible for Petco’s overall customer experience, loyalty and recurring revenue programs.
To increase customer loyalty and lifetime value, Jenny works across the enterprise to develop differentiated, connected and seamless customer experiences through an objective, data-driven approach that aligns Petco pet care centers, digital capabilities, and Petco services.
Since joining Petco in 2010, Jenny has held various leadership roles across business units, including marketing, pet services, as well as retail strategy and operations. Prior to joining Petco, Jenny worked in the government and healthcare industries.
A passionate advocate for a workplace culture that prioritizes diversity, equity and inclusion (DEI), and where all individuals are encouraged to bring their full, most authentic selves to work, Jenny is actively involved in Petco’s DEI efforts, and is a founder and executive sponsor of the company’s LGBTQ+ at Petco employee resource group.
Jenny holds a bachelor’s degree in business administration from University of Florida.