Leveraging AI to Unlock the Promise of Personalization

Leveraging AI to Unlock the Promise of Personalization Jan 16, 2022 by Joe Laszlo

I’m always challenged to identify specific examples of great personalization. The best implementations of personalization tend to be invisible. Shopping is intuitive, easy and you just find the things you’re looking for faster. Bad personalization efforts, by contrast, stick out, noticeable for all the wrong reasons.

The Rise of Retail Media Networks

The Rise of Retail Media Networks Jan 9, 2022 by Karin Annus

The rapid rise of retail media networks is expected to continue in 2022 as consumers shift more of their spending online, retailers seek new revenue streams, and brand advertisers look for new ways to track customers ahead of changes to third-party cookie policies.

BNPL Becomes Table Stakes, But Smart Moves Can Offer Competitive Advantage

BNPL Becomes Table Stakes, But Smart Moves Can Offer Competitive Advantage Jan 4, 2022 by Rebecca Sausner

Let’s set the scene with some numbers: There were about 45 million active BNPL users in the U.S. in 2021, according to research by Accenture, commissioned by Afterpay, with spending reaching 2.4 percent of ecommerce sales. One-third of all Americans will make a purchase using a BNPL provider in 2022, including 44 percent of Gen Zers, according to eMarketer forecasts.

The Road to a More Resilient Supply Chain

The Road to a More Resilient Supply Chain Dec 12, 2021 by Rocquan Lucas

A few weeks ago, while I scarfed down turkey, my mother urged me to finish my Christmas shopping as soon as possible. “If you don’t order everything now, your gifts for me won’t get here in time,” she shouted. Just a year or two ago, a supply chain discussion making its way to my family’s Thanksgiving dinner table would’ve been unthinkable, but at least it beats heated political discussions.

Celebrating the Women in Shoptalk’s Community

Celebrating the Women in Shoptalk’s Community Nov 20, 2021 by Krystina Gustafson

Smart, passionate and successful women leaders have guided me through every stage of my career. From my very first job as a reporter at CNBC, to my transition to Shoptalk four and half years ago, I’ve always reported into women leaders who have challenged and championed me.

Welcome to Sundays with Shoptalk!

Welcome to Sundays with Shoptalk! Oct 24, 2021 by Rebecca Sausner

Hi there! The retail community gets excited about the incredible, authentic and future-focused perspectives that are found on the Shoptalk stage (March 27-30) each year, and 2022 is going to be the most amazing event yet! But, because we love our community, we want to bring you that Shoptalk goodness year round. So here it is, Sundays with Shoptalk. Look for it in your inbox periodically in the next few months and weekly beginning Jan. 1, 2022.