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Richpanel is a modern customer support platform built specifically for ecommerce. It's the new way to scale your support without just adding more agents.
We have pre-built integrations with Shopify, Shopify Plus, Magento, WooCommerce and BigCommerce. You can get started in minutes.
Your customers are used to support dashboards from the Ubers and Amazons. They can see their recent orders/rides, do cancellations, refunds, change shipping address - all of this without contacting support agents. With Richpanel, now you too can offer a self-service dashboard that integrates customer's orders, actions and FAQs in one place. Your customers get instant resolutions.
In addition to the self-service dashboard, Richpanel provides a powerful ecommerce helpdesk. Your agents see data-rich customer profiles next to each message. They can see and use order data, website activities, preferences and customer value in their responses. Agents can provide personalized support at scale with complete context.
We would love to chat with you at Shoptalk. Book a demo on richpanel.com/Shoptalk or send us a message on +1-415-498-1118