VP, Customer Success
Ejieme is a career customer advocate and has advised Fortune 500 companies on how to best engage with their customers. She’s currently VP of Customer Success at Snaps, where she helps the world’s best brands grow awareness, increase sales and lower customer support costs through conversational AI. She leads a team of Customer Success Managers, Conversational Designers and Account Managers in building business outcome-driven experiences.
Prior to Snaps, she was Managing Director of Customer Experience at The New York Times and was responsible for leading The Times’ efforts to drive retention, loyalty and brand advocacy of it’s growing subscriber base.
Ejieme spent over 8 years in management consulting at PwC and Accenture. In these roles, she developed her passion for customer experience and for delivering amazing experiences that drive business value. She’s led projects across retail, pharma, tech and government sectors.
She has a BA in Economics from NYU’s College of Arts & Science and an MBA from NYU’s Stern School of Business.