Alicia Boler Davis

SVP, Global Customer Fulfillment


Alicia Boler Davis is the Senior Vice President of Global Customer Fulfillment at Amazon. In this role, she has responsibility for the network of hundreds of sites around the world. In addition, she leads the worldwide network of Customer Service operations and technology, as well as the Sustainability, Product Safety and Security, Product Compliance, Robotics and Amazon Fulfillment Technologies, the technical team that builds the tools used across Worldwide Operations. Alicia started her career at General Motors where she spent nearly 25 years, most recently as Executive Vice President of Global Manufacturing and Labor Relations. She has a bachelor’s degree in chemical engineering from Northwestern University, a Master’s in Engineering Science from Rensselaer Polytechnic Institute, an MBA from Indiana University and an honorary doctorate of engineering from Rensselaer. Alicia is also a Design Black Belt for Six Sigma. Among other awards and accolades, in 2018 Alicia was named one of The Most Powerful Female Engineers by Business Insider, Black Engineer of the Year by Career Communications Group, and in 2020 Alicia was named one of Fortune’s Most Powerful Women.