Preliminary Agenda

— Indicates Shoptalk Original Content

Sunday March 22, 2020

2:00pm — 2:40pm
Session 1

Track 1

The New Retail Organization

Retailer Sophistication Index

Track 2

Innovations in Marketing

New Marketing Platforms and Partnerships

Track 3

The New Normal

Track Keynote: Retailer Perspectives on Industry Evolution

Track 4

Emerging Technology Spotlight

Shoptalk Technology Overview + Innovations from Early-Stage Startups

2:45pm — 3:25pm
Session 2

Track 1

The New Retail Organization

Hiring and Training the Next Generation Workforce

Track 2

Innovations in Marketing

The C-Suite on the Evolution of Marketing

Track 3

The New Normal

Strategic Partnerships, Investments and Acquisitions

Track 4

Emerging Technology Spotlight

Innovations from Early-Stage Startups

3:30pm — 4:10pm
Session 3

Track 1

The New Retail Organization

Making the Leap to Leadership: From Running a Team to Running an Organization

Track 2

Innovations in Marketing

Experiential Marketing

Track 3

The New Normal

VC Perspectives on Innovation in Retail

Track 4

Emerging Technology Spotlight

Innovations from Early-Stage Startups

4:10pm — 4:30pm
Networking Break
4:30pm — 4:45pm
Opening Remarks (General Session Room)
4:45pm — 5:45pm
Keynotes (General Session Room)
5:45pm — 7:00pm
Welcome Reception

Monday March 23, 2020

Exhibit Hall Open: 12:00pm — 7:00pm

7:00am — 8:30am
Breakfast
7:15am — 8:15am
Tabletalks with Breakfast
8:30am — 9:10am
Session 1

Track 1

The Transformation of Physical Retail

Case Studies: Transformative Store Experiences

Track 2

Global Experiences and Innovations

The Best of Global Marketing

Track 3

Brand-Retailer Relationships

Successful Marketplace Strategies

Track 4

Emerging Technology Spotlight: Customer Experience

AI in Marketing

Track 5

Fulfillment and Delivery

Evaluating Last-Mile Delivery Models and Providers

Track 6

Classroom Sessions

The Changing Success Metrics of Physical Stores

Ecommerce KPIs in a Digitally Sophisticated World

9:15am — 9:55am
Session 2

Track 1

The Transformation of Physical Retail

Deconstructing Experiential Retail

Track 2

Global Experiences and Innovations

Retail Disruption in Latin America

Track 3

Brand-Retailer Relationships

Innovations in Sourcing and Merchandising

Track 4

Emerging Technology Spotlight: Customer Experience

Personalization

Track 5

Fulfillment and Delivery

Next Generation Fulfillment

Track 6

Classroom Sessions

Measuring Marketing Effectiveness

Product Data Best Practices: The Retailer Perspective

10:00am — 10:40am
Session 3

Track 1

The Transformation of Physical Retail

Shifting Retail Formats and Footprints

Track 2

Global Experiences and Innovations

Cutting-Edge Retail Technologies: Highlighting the Hubs of Global Innovation

Track 3

Brand-Retailer Relationships

Rapid Fire: Evolving Brand-Retailer Partnerships

Track 4

Emerging Technology Spotlight: Customer Experience

Search and Discovery

Track 5

Fulfillment and Delivery

Innovations in Pickup and Delivery

Track 6

Classroom Sessions

Incorporating Customer Feedback and Data

Integrating and Analyzing Omnichannel Data Sources

10:40am — 11:05am
Networking Break
11:05am — 11:35am
Shoptalk Presents the Retail Zeitgeist: Part 1 (General Session Room)
11:35am — 12:15pm
Keynotes (General Session Room)
12:15pm — 1:50pm
Lunch and Showcase
12:45pm — 1:50pm
Hosted Retailers and Brands Program (Prescheduled Only—Exhibit Hall)
2:00pm — 3:00pm
Keynotes (General Session Room)
3:00pm — 3:30pm
Showcase Break
3:35pm — 4:15pm
Session 4

Track 1

Social Marketing and Commerce

Case Studies: Using Influencers Effectively

Track 2

Global Experiences and Innovations

Track Keynote: Operating a Global Digital Business

Track 3

The Future of Brands

Cultivating Brand Loyalty

Track 4

Emerging Technology Spotlight: Customer Experience

In-Store Experience

Track 5

Operations

Rapid Fire Review: Evaluating Operations Technologies

Track 6

Classroom Sessions

Optimizing Your Media Mix

Harnessing Customer Data While Respecting Privacy Rights

4:20pm — 5:00pm
Session 5

Track 1

Social Marketing and Commerce

The Future of Social Commerce

Track 2

Global Experiences and Innovations

China: Innovative Retail Experiences

Track 3

The Future of Brands

Catering to Gen Z

Track 4

Emerging Technology Spotlight: Customer Experience

Customer Relationships and Loyalty

Track 5

Operations

Revolutionizing the Supply Chain with Technology

Track 6

Classroom Sessions

Marketing to Emerging Customer Segments

Planning and Evaluating an Experiential Marketing Campaign

5:15pm — 6:20pm
Hosted Retailers and Brands Program (Prescheduled Only—Exhibit Hall)
5:15pm — 7:00pm
Showcase Reception
7:30pm — 9:30pm
Retailers & Brands Networking Dinners (Prescheduled Only)

Tuesday March 24, 2020

Exhibit Hall Open: 10:00am — 6:00pm

7:00am — 8:30am
Breakfast
7:15am — 8:15am
Tabletalks with Breakfast
8:30am — 9:10am
Session 1

Track 1

New Retail Experiences

Working with Startups to Transform the Business

Track 2

Using Data Effectively

Creating a Single View of the Customer

Track 3

The Future of Brands

Track Keynote: The Growing Role of Purpose in Business

Track 4

Emerging Technology Spotlight: Operations

In-Store Operations

Track 5

Research and Market Insights

Market Research: Tariffs, Trade and the Changing Economy

Track 6

Classroom Sessions

Running a Vendor Selection Process

Creating and Implementing a Sustainability Plan

9:15am — 9:55am
Session 2

Track 1

New Retail Experiences

Blending Physical and Digital Retail

Track 2

Using Data Effectively

Data Usage and Control: Personalization, Privacy and More

Track 3

The Future of Brands

Track Keynote: The Future of Traditional Brands

Track 4

Emerging Technology Spotlight: Operations

Warehouses and Fulfillment

Track 5

Research and Market Insights

Market Research: To Be Announced

Track 6

Classroom Sessions

Succeeding at Cross-Border Ecommerce

Creating an Effective Pop-Up Store

10:00am — 10:40am
Session 3

Track 1

New Retail Experiences

Track Keynote: Groundbreaking Retail Experiences

Track 2

Using Data Effectively

Customer Data and Brand-Building

Track 3

The Future of Brands

Lessons from the Rise of Digitally Native Brands

Track 4

Emerging Technology Spotlight: Operations

Transportation and Delivery

Track 5

Research and Market Insights

Market Research: To Be Announced

Track 6

Classroom Sessions

Preparing for Voice Assistants: Strategy, Planning and Execution

Tactics for Leveraging Social Media Platforms Effectively

10:40am — 11:10am
Showcase Break
11:15am — 11:35am
Shoptalk Presents the Retail Zeitgeist: Part 2 (General Session Room)
11:35am — 12:15pm
Keynotes (General Session Room)
12:15pm — 1:50pm
Lunch and Showcase
12:45pm — 1:50pm
Hosted Retailers and Brands Program (Prescheduled Only—Exhibit Hall)
2:00pm — 3:00pm
Keynotes (General Session Room)
3:00pm — 3:40pm
Showcase Break
3:45pm — 4:25pm
Session 4

Track 1

Emerging Digital Experiences

Engaging Consumers through Next Generation Mobile Experiences

Track 2

Using Data Effectively

Becoming a Data-Driven Organization

Track 3

Personalization

Case Studies in Personalized Marketing

Track 4

Emerging Technology Spotlight: Operations

Workforce Training and Management

Track 5

New Market Opportunities

New Business Models Go Mainstream

Track 6

Classroom Sessions

Evaluating Candidates and Hiring Successfully

Managing Millennials and Gen Z

4:30pm — 5:10pm
Session 5

Track 1

Emerging Digital Experiences

Case Studies: New Approaches to Search and Discovery

Track 2

Using Data Effectively

Using Data to Optimize Operations

Track 3

Personalization

Delighting Customers through Personal Interactions

Track 4

Emerging Technology Spotlight: Operations

Merchandising and Assortment

Track 5

New Market Opportunities

Driving Innovation: Labs, Incubators, R&D and More

Track 6

Classroom Sessions

Executing a Cross-Functional Digital Strategy

Becoming an Effective Leader

5:00pm — 6:00pm
Showcase Reception
5:30pm — 7:30pm
Shophop (Retailers & Brands Only)
8:00pm — 10:00pm
Shoptalk Evening Entertainment

Wednesday March 25, 2020

7:00am — 9:00am
Breakfast
9:00am — 10:00am
Session 1

Track 1

Culture and Leadership

Organizing for Omnichannel

Track 2

Beyond Physical and Digital

The Technology-Enabled Store

Track 3

The Future of the Industry

A Summary of the Key Takeaways from Shoptalk

Track 4

Evolving Customer Relationships

Identifying and Reaching Precise Customer Segments

10:05am — 11:05am
Session 2

Track 1

Culture and Leadership

Driving Women's Leadership in Retail

Track 2

Beyond Physical and Digital

Outstanding Omnichannel Offerings

Track 3

The Future of the Industry

Retailers and Brands on the Future of AI

Track 4

Evolving Customer Relationships

Next Generation Customer Relationships

11:10am — 12:10pm
Session 3

Track 1

Culture and Leadership

Diversity and Inclusion in Retail

Track 2

Beyond Physical and Digital

Evaluating Ecommerce and Omnichannel Technologies

Track 3

The Future of the Industry

Building a More Sustainable Industry

Track 4

Evolving Customer Relationships

Effective Personalization Technologies and Tactics