Preliminary Agenda

Sunday March 22, 2020

2:00pm — 2:40pmSession 1

Track 1

The New Retail Organization

Deep Dive: Retailer Sophistication Index

Track 2

Innovations in Marketing

Deep Dive: How AI is Transforming Marketing

Track 3

The New Normal

Deep Dive: The Disruption of Big Retail

Track 4

Startup Pitch

Startup Pitch

2:45pm — 3:25pmSession 2

Track 1

The New Retail Organization

Hiring and Training the Next Generation Workforce

Track 2

Innovations in Marketing

New Marketing Platforms and Partnerships

Track 3

The New Normal

Track Keynote: Retailer Perspectives on Industry Evolution

Track 4

Startup Pitch

Startup Pitch

3:30pm — 4:10pmSession 3

Track 1

The New Retail Organization

Making the Leap to Leadership: From Running a Team to Running an Organization

Track 2

Innovations in Marketing

The C-Suite on the Evolution of Marketing

Track 3

The New Normal

VC Perspectives on Innovation in Retail

Track 4

Startup Pitch

Startup Pitch

4:10pm — 4:30pm
Networking Break
4:30pm — 4:45pm
Opening Remarks (General Session Room)
4:45pm — 5:45pm
Keynotes (General Session Room)
5:45pm — 7:00pm
Welcome Reception

Monday March 23, 2020

7:00am — 8:30am
Breakfast
7:15am — 8:15am
Tabletalks with Breakfast
8:30am — 9:10amSession 1

Track 1

The Transformation of Physical Retail

Deep Dive: Shifting Retail Formats and Footprints

Track 2

Innovations in Marketing

Deep Dive: Measuring Marketing Effectiveness

Track 3

Brand-Retailer Relationships

Successful Marketplace Strategies

Track 4

Global Experiences and Innovations

Case Studies: Shopping Centers of the World

Track 5

Fulfillment and Delivery

Deep Dive: Identifying and Selecting the Right Fufillment Partners

9:15am — 9:55amSession 2

Track 1

The Transformation of Physical Retail

Digitally Native Brands Innovating in Physical Retail

Track 2

Innovations in Marketing

Case Studies: New Approaches to Search and Discovery

Track 3

Brand-Retailer Relationships

Innovations in Sourcing and Merchandising

Track 4

Global Experiences and Innovations

Retail Disruption in Latin America

Track 5

Fulfillment and Delivery

Next Generation Fulfillment

10:00am — 10:40amSession 3

Track 1

The Transformation of Physical Retail

Deep Dive: A Visual Walkthrough of the Store of the Future

Track 2

Innovations in Marketing

Experiential Marketing

Track 3

Brand-Retailer Relationships

Deep Dive: Evolving Brand-Retailer Partnerships

Track 4

Global Experiences and Innovations

Deep Dive: Exploring the Hubs of Retail Technology Innovation: Israel, China and India

Track 5

Fulfillment and Delivery

Innovations in Pickup and Delivery

10:40am — 11:10am
Showcase Break
11:15am — 11:35am
Shoptalk Presents the Retail Zeitgeist: Part 1 (General Session Room)
11:35am — 12:15pm
Keynotes (General Session Room)
12:15pm — 1:50pm
Lunch and Showcase
12:45pm — 1:50pm
Hosted Retailers and Brands Program (Prescheduled Only—Exhibit Hall)
2:00pm — 3:00pm
Keynotes (General Session Room)
3:00pm — 3:30pm
Showcase Break
3:35pm — 4:15pmSession 4

Track 1

The Transformation of Physical Retail

Case Studies: Transformative Store Experiences

Track 2

Next Generation Social Marketing

Case Studies: Using Influencers Effectively

Track 3

The Future of Brands

Cultivating Brand Loyalty

Track 4

Global Experiences and Innovations

Track Keynote: Operating a Global Digital Business

Track 5

Operations

Rapid Fire Review: Evaluating Operations Technologies

4:20pm — 5:00pmSession 5

Track 1

The Transformation of Physical Retail

The Technology-Enabled Store

Track 2

Next Generation Social Marketing

The Future of Social Commerce

Track 3

The Future of Brands

Catering to Gen Z

Track 4

Global Experiences and Innovations

China: Innovative Retail Experiences

Track 5

Operations

Next Generation Supply Chains: Technology, Transparency and More

5:15pm — 6:20pm
Hosted Retailers and Brands Program (Prescheduled Only—Exhibit Hall)
5:15pm — 7:00pm
Showcase Reception
7:30pm — 9:30pm
Hosted Retailers and Brands Dinners (Prescheduled Only)

Tuesday March 24, 2020

7:00am — 8:30am
Breakfast
7:15am — 8:15am
Tabletalks with Breakfast
8:30am — 9:10amSession 1

Track 1

New Retail Experiences

Deep Dive: Strategic Partnerships, Investments and Acquisitions

Track 2

Using Data Effectively

Deep Dive: Creating a Single View of the Customer

Track 3

The Future of Brands

Deep Dive: Lessons from the Rise of Digitally Native Brands

Track 4

Research and Market Insights

Market Research: Tariffs, Trade and the Changing Economy

Track 5

Technologies Transforming Retail

Deep Dive: Technology Sophistication Index

9:15am — 9:55amSession 2

Track 1

New Retail Experiences

Blending Physical and Digital Retail

Track 2

Using Data Effectively

Data Usage and Control: Personalization, Privacy and More

Track 3

The Future of Brands

Track Keynote: The Future of Traditional Brands

Track 4

Research and Market Insights

Market Research

Track 5

Technologies Transforming Retail

Technologies Transforming Retail

10:00am — 10:40amSession 3

Track 1

New Retail Experiences

Track Keynote: Groundbreaking Retail Experiences

Track 2

Using Data Effectively

Customer Data and Brand-Building

Track 3

The Future of Brands

The Growing Role of Purpose in Business

Track 4

Research and Market Insights

Market Research

Track 5

Technologies Transforming Retail

Technologies Transforming Retail

10:40am — 11:10am
Showcase Break
11:15am — 11:35am
Shoptalk Presents the Retail Zeitgeist: Part 2 (General Session Room)
11:35am — 12:15pm
Keynotes (General Session Room)
12:15pm — 1:50pm
Lunch and Showcase
12:45pm — 1:50pm
Hosted Retailers and Brands Program (Prescheduled Only—Exhibit Hall)
2:00pm — 2:20pm
Shoptalk Presents the Retail Zeitgeist: Part 3 (General Session Room)
2:20pm — 3:00pm
Keynotes (General Session Room)
3:00pm — 3:40pm
Showcase Break
3:45pm — 4:25pmSession 4

Track 1

Emerging Digital Experiences

Engaging Consumers through Next Generation Mobile Experiences

Track 2

Using Data Effectively

Becoming a Data-Driven Organization

Track 3

Personalization

Case Studies in Personalized Marketing

Track 4

Building Innovative Organizations

New Business Models Go Mainstream

Track 5

Technologies Transforming Retail

Technologies Transforming Retail

4:30pm — 5:10pmSession 5

Track 1

Emerging Digital Experiences

Voice-Enabled Commerce

Track 2

Using Data Effectively

Using Data to Optimize Operations

Track 3

Personalization

Delighting Customers through Personal Interactions

Track 4

Building Innovative Organizations

Driving Innovation: Labs, Incubators, R&D and More

Track 5

Technologies Transforming Retail

Technologies Transforming Retail

5:00pm — 6:00pm
Showcase Reception
5:30pm — 7:30pm
Shophop (Retailers & Brands Only)
8:00pm — 10:00pm
Shoptalk Evening Entertainment

Wednesday March 25, 2020

7:00am — 9:00am
Breakfast
9:00am — 10:00amSession 1

Track 1

Culture and Leadership

Deep Dive: Organizing for Omnichannel

Track 2

Beyond Physical and Digital

The Changing Success Metrics of Physical Stores

Track 3

The Future of the Industry

The Future of CBD

Track 4

Evolving Customer Relationships

Identifying and Reaching Precise Customer Segments

10:05am — 11:05amSession 2

Track 1

Culture and Leadership

Driving Women’s Leadership in Retail

Track 2

Beyond Physical and Digital

Deep Dive: Outstanding Omnichannel Offerings

Track 3

The Future of the Industry

Deep Dive: The Next Decade of Retail Transformation

Track 4

Evolving Customer Relationships

Measuring and Exceeding Customer Expectations

11:10am — 12:10pmSession 3

Track 1

Culture and Leadership

Diversity and Inclusion in Retail

Track 2

Beyond Physical and Digital

Evaluating Ecommerce and Omnichannel Technologies

Track 3

The Future of the Industry

Building a More Sustainable Industry

Track 4

Evolving Customer Relationships

Tailoring Product Selection and Pricing