Preliminary Agenda

The Shoptalk team is excited to announce that Shoptalk 2020 will feature an all-women speaker lineup. We believe this groundbreaking move is necessary to propel our industry forward and showcase the many incredibly talented women who are working to transform retail from all angles.

Beginning in 2021, Shoptalk will feature 50/50 male and female speakers every year.

— Indicates Shoptalk Original Content

Sunday March 22, 2020

2:00pm — 2:40pm
Session 1

Track 1

The New Retail Organization

Creating a Single View of the Customer Across the Organization

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Track 2

Innovations in Marketing

New Marketing Platforms and Partnerships

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Track 3

The New Normal

Track Keynote: Retailer Perspectives on Industry Evolution

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Track 4

Emerging Technology Spotlight

Shoptalk Technology Overview + Innovations from Early-Stage Startups

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2:45pm — 3:25pm
Session 2

Track 1

The New Retail Organization

Track Keynote: Hiring and Training the Next Generation Workforce

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Seemantini Godbole, EVP & Chief Information Officer, Lowe's

Hiring and Training the Next Generation Workforce

Julie Bowerman, Chief Global Digital Consumer & Customer Experience Officer, Kellogg Company

Track 2

Innovations in Marketing

The C-Suite on the Evolution of Marketing

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Kate Minner, Chief Marketing Officer, Sperry

Track 3

The New Normal

Strategic Partnerships, Investments and Acquisitions

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Track 4

Emerging Technology Spotlight

Innovations from Early-Stage Startups

3:30pm — 4:10pm
Session 3

Track 1

The New Retail Organization

Making the Leap to Leadership: From Running a Team to Running an Organization

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Sharon Price John, President & CEO, Build-A-Bear-Workshop

Track 2

Innovations in Marketing

Experiential Marketing

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Track 3

The New Normal

Investor Perspectives on Innovation in Retail

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Jenny Moser, Managing Director, TSG Consumer Partners

Track 4

Emerging Technology Spotlight

Innovations from Early-Stage Startups

4:10pm — 4:30pm
Networking Break
4:30pm — 4:45pm
Opening Remarks (General Session Room)
4:45pm — 5:45pm
Keynotes (General Session Room)
5:45pm — 7:00pm
Welcome Reception

Monday March 23, 2020

Exhibit Hall Open: 10:30am — 6:30pm

7:00am — 8:30am
Breakfast
7:15am — 8:15am
Tabletalks with Breakfast
8:30am — 9:10am
Session 1

Track 1

The Transformation of Physical Retail

Case Studies: Transformative Store Experiences

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Track 2

Global Experiences and Innovations

The Best of Global Marketing

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Track 3

Brand-Retailer Relationships

Successful Marketplace Strategies

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Michelle Grant, Head of Retailing, Euromonitor International

Track 4

Emerging Technology Spotlight: Customer Experience

AI in Marketing

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Amber Atherton, Founder & CEO, Zyper

Track 5

Fulfillment and Delivery

Evaluating Last-Mile Delivery Models and Providers

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Track 6

Classroom Sessions

The Changing Success Metrics of Physical Stores

Ecommerce KPIs in a Digitally Sophisticated World

9:15am — 9:55am
Session 2

Track 1

The Transformation of Physical Retail

Deconstructing Experiential Retail

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Krystina Gustafson, VP, Co-Head of Speakers & Agenda, Shoptalk

Track 2

Global Experiences and Innovations

Retail Disruption in Latin America

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Track 3

Brand-Retailer Relationships

Innovations in Sourcing and Merchandising

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Track 4

Emerging Technology Spotlight: Customer Experience

Personalization

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Track 5

Fulfillment and Delivery

Next Generation Fulfillment

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Track 6

Classroom Sessions

Measuring Marketing Effectiveness

Product Data Best Practices: The Retailer Perspective

10:00am — 10:40am
Session 3

Track 1

The Transformation of Physical Retail

Shifting Retail Formats and Footprints

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Katia Beauchamp, Co-Founder & CEO, Birchbox

Track 2

Global Experiences and Innovations

Cutting-Edge Retail Technologies: Highlighting the Hubs of Global Innovation

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Zia Daniell Wigder, Global Chief Content Officer, Shoptalk

Track 3

Brand-Retailer Relationships

Rapid Fire: Evolving Brand-Retailer Partnerships

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Track 4

Emerging Technology Spotlight: Customer Experience

Search and Discovery

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Liat Zakay, Founder & CEO, Donde Search

Track 5

Fulfillment and Delivery

Innovations in Pickup and Delivery

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Track 6

Classroom Sessions

Incorporating Customer Feedback and Data

Integrating and Analyzing Omnichannel Data Sources

10:40am — 11:05am
Networking Break
11:05am — 11:35am
Shoptalk Presents the Retail Zeitgeist: Part 1 (General Session Room)
11:35am — 12:15pm
Keynotes (General Session Room)
12:15pm — 1:50pm
Lunch and Showcase
12:45pm — 1:50pm
Hosted Retailers and Brands Program (Prescheduled Only—Exhibit Hall)
2:00pm — 3:00pm
Keynotes (General Session Room)
3:00pm — 3:30pm
Showcase Break
3:35pm — 4:15pm
Session 4

Track 1

Social Marketing and Commerce

Case Studies: Using Influencers Effectively

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Michelle Cordeiro Grant, Founder & CEO, LIVELY

Track 2

Global Experiences and Innovations

Track Keynote: Operating a Global Digital Business

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Operating a Global Digital Business

Track 3

The Future of Brands

Catering to Gen Z

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Cathey Curtis, Global VP, Women's Marketing, Billabong

Track 4

Emerging Technology Spotlight: Customer Experience

Customer Relationships and Loyalty

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Track 5

Operations

Rapid Fire Review: Evaluating Operations Technologies

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Deborah Weinswig, Founder & CEO, Coresight Research

Track 6

Classroom Sessions

Optimizing Your Media Mix

Preparing for Voice Assistants: Strategy, Planning and Execution

4:20pm — 5:00pm
Session 5

Track 1

Social Marketing and Commerce

The Future of Social Commerce

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Brady Stewart, SVP, Levi Strauss America Digital, Levi Strauss & Co.

Kory Marchisotto, Chief Marketing Officer, e.l.f. Beauty

Track 2

Global Experiences and Innovations

China: Innovative Retail Experiences

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Track 3

The Future of Brands

Cultivating Brand Loyalty

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Julie Roy, VP, CRM, Digital, & Marketing Analytics, DSW

Track 4

Emerging Technology Spotlight: Customer Experience

In-Store Experience

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Allison Lee, Co-Founder & CEO, Hemster

Track 5

Operations

Revolutionizing the Supply Chain with Technology

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Track 6

Classroom Sessions

Harnessing Customer Data while Respecting Privacy Rights

Planning and Evaluating an Experiential Marketing Campaign

5:15pm — 6:20pm
Hosted Retailers and Brands Program (Prescheduled Only—Exhibit Hall)
5:15pm — 6:30pm
Showcase Reception
7:30pm — 9:30pm
Retailers & Brands Networking Dinners (Prescheduled Only)

Tuesday March 24, 2020

Exhibit Hall Open: 9:00am — 6:00pm

7:00am — 8:30am
Breakfast
7:15am — 8:15am
Tabletalks with Breakfast
8:30am — 9:10am
Session 1

Track 1

New Retail Experiences

Working with Startups to Transform the Business

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Track 2

Using Data Effectively

Customer Data and Brand-Building

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Jennie Weber, VP Customer & Employee Experience, Best Buy

Track 3

The Future of Brands

Track Keynote: The Growing Role of Purpose in Business

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Track 4

Emerging Technology Spotlight: Operations

In-Store Operations

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Track 5

Research and Market Insights

Market Research: Tariffs, Trade and the Changing Economy

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Dana Telsey, CEO & Chief Research Officer, Telsey Advisory Group

Track 6

Classroom Sessions

Succeeding at Cross-Border Ecommerce

A Wall Street Primer on Retail: Understanding IPOs and How Stock Analysts Value Retail Stocks

9:15am — 9:55am
Session 2

Track 1

New Retail Experiences

Blending Physical and Digital Retail

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Track 2

Using Data Effectively

Data Usage and Control: Personalization, Privacy and More

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Track 3

The Future of Brands

Track Keynote: The Future of Traditional Brands

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Track 4

Emerging Technology Spotlight: Operations

Warehouses and Fulfillment

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Track 5

Research and Market Insights

Market Research

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Track 6

Classroom Sessions

Running a Vendor Selection Process

Bernardine Wu, CEO, FitForCommerce

Creating and Implementing a Sustainability Plan

10:00am — 10:40am
Session 3

Track 1

New Retail Experiences

Track Keynote: Groundbreaking Retail Experiences

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Track 2

Using Data Effectively

Using Data to Optimize Operations

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Track 3

The Future of Brands

Lessons from the Rise of Digitally Native Brands

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Track 4

Emerging Technology Spotlight: Operations

Transportation and Delivery

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Track 5

Research and Market Insights

Market Research

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Track 6

Classroom Sessions

Marketing to Emerging Customers

Tactics for Leveraging Emerging Social Media Platforms Effectively

10:40am — 11:10am
Showcase Break
11:15am — 11:35am
Shoptalk Presents the Retail Zeitgeist: Part 2 (General Session Room)
11:35am — 12:15pm
Keynotes (General Session Room)
12:15pm — 1:50pm
Lunch and Showcase
12:45pm — 1:50pm
Hosted Retailers and Brands Program (Prescheduled Only—Exhibit Hall)
2:00pm — 3:00pm
Keynotes (General Session Room)
3:00pm — 3:40pm
Showcase Break
3:45pm — 4:25pm
Session 4

Track 1

Emerging Digital Experiences

Engaging Consumers through Next Generation Mobile Experiences

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Helen Vaid, Global Chief Customer Officer, Pizza Hut

Karin Tracy, Head of Industry, Retail/Fashion/Luxury, Facebook

Track 2

The Sophisticated Retailer: Data and Beyond

Retailer Sophistication Index

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Track 3

Personalization

Case Studies in Personalized Marketing

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Tracy DiNunzio, Founder & CEO, Tradesy

Track 4

Emerging Technology Spotlight: Operations

Hiring, Training and Managing Employees

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Stacey Ferreira, Co-Founder & CEO, Forge

Track 5

New Market Opportunities

New Business Models Go Mainstream

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Track 6

Classroom Sessions

Evaluating Candidates and Hiring Successfully

Becoming an Effective Leader

4:30pm — 5:10pm
Session 5

Track 1

Emerging Digital Experiences

Case Studies: New Approaches to Search and Discovery

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Leslie Leifer, VP, Enterprise Strategy & Business Development, 1800Flowers.com

Amy Vener, Vertical Strategy Lead, Retail, Pinterest

Track 2

The Sophisticated Retailer: Data and Beyond

Becoming a Data-Driven Organization

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Tami Mohney, EVP, Marketing, eCommerce & Distribution, Modell's Sporting Goods

Sarah Engel, VP, Marketing & Creative Communications, Lilly Pulitzer

Track 3

Personalization

Delighting Customers through Personal Interactions

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Amy Errett, Founder & CEO, Madison Reed

Track 4

Emerging Technology Spotlight: Operations

Product and Merchandising

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Track 5

New Market Opportunities

Driving Innovation: Labs, Incubators, R&D and More

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Cheryl Friedman, VP Innovation, Lowe's

Track 6

Classroom Sessions

Piloting Innovative Technologies in Stores: Tactical Tools for Increasing ROI

Creating an Effective Pop-Up Store

Melissa Gonzalez, Founder & CEO, The Lionesque Group

5:00pm — 6:00pm
Showcase Reception
5:30pm — 7:30pm
Shophop (Retailers & Brands Only)
8:00pm — 10:00pm
Shoptalk Evening Entertainment

Wednesday March 25, 2020

7:00am — 9:00am
Breakfast
9:00am — 10:00am
Session 1

Track 1

Culture and Leadership

Organizing for Omnichannel

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Track 2

Evaluating Retail Technologies

The Technology-Enabled Store

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Track 3

The Future of the Industry

The Growing Impact of Private and Exclusive Brands

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Track 4

Evolving Customer Relationships

Identifying and Reaching Precise Customer Segments

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10:05am — 11:05am
Session 2

Track 1

Culture and Leadership

Driving Women's Leadership in Retail

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Deepa Gandhi, Founder & Chief Operating Officer, Dagne Dover

Track 2

Evaluating Retail Technologies

Retailers and Brands on the Future of AI

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Deborah Weinswig, Founder & CEO, Coresight Research(Interviewer)

Track 3

The Future of the Industry

Building a More Sustainable Industry

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Track 4

Evolving Customer Relationships

Next Generation Customer Relationships

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Emily Collins, Principal Analyst, Forrester Research(Interviewer)

11:10am — 12:10pm
Session 3

Track 1

Culture and Leadership

Diversity and Inclusion in Retail

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Track 2

Evaluating Retail Technologies

Evaluating Ecommerce and Omnichannel Technologies

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Track 3

The Future of the Industry

A Summary of the Key Takeaways from Shoptalk

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Krystina Gustafson, VP, Co-Head of Speakers & Agenda, Shoptalk

Track 4

Evolving Customer Relationships

Understanding Shoppers' Needs for More Personalized Products

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