Agenda

“Attending Shoptalk is Like Getting a College Degree in Retail and Ecommerce!”

To see the event schedule, including registration and exhibit hall hours, click here.

Shoptalk 2019: The New Normal Hits Full Stride

At the beginning of 2018, we published Shoptalk’s Framework for Retail. Our framework outlines how the retail industry has evolved from a Legacy Normal (2015 and earlier) through a period of Disruptive Change (2016-2017) and into a phase we refer to as the New Normal (2018 and beyond).

The New Normal is characterized by optimism about transformation and a renewed confidence in the future of retail. In this phase, disruptive innovation is no longer simply reactive or something that a minority of people advocate. Instead, it is embraced by the mainstream and is a top priority throughout the ranks of retailers and brands, increasingly touching all parts of the organization.

Culturally, this New Normal has ushered in a new era where innovation, not inertia or protection of the status quo, is reflected in companies’ daily operations. It is an extended period during which innovation is no longer an “if” or “why” but “who, what, when and how.” Retailers are now in a state of constant improvement as they look to ensure that everything from the supply chain to the online and in-store experience is optimized.

Shoptalk’s 2019 agenda is organized to reflect the key themes that represent this new era of retail and how brands and retailers are positioning themselves for the future. To ensure that we continue to lead the industry conversation, we’ve retired a number of topics and added others--about half of the session topics are new.

Click here to learn more about how our 2019 agenda will address the critical challenges and greatest opportunities in the New Normal.

Sunday — March 3, 2019

10:00am - 7:00pm
Registration & Badge Pickup
Session 1:2:00pm - 2:40pm

Track 1:

Next Generation Retail Experiences: The Transformation of Physical Retail

Track Room 1

Innovations in Store Design

Track 2:

The New Retail Organization: Culture and Leadership

Track Room 2

The Digital Transformation of Traditional Retail Organizations

Track 3:

Marketing and Today's New Consumer: Research and Insights

Track Room 3

New Insights on Retail Evolution from Research Organizations

Track 4:

Startup Pitch

Track Room 4

Startup Pitch

Track 5:

Grocerytalk: Research and Insights

Track Room 5

Research and Market Insights: Shifting Consumer Behavior

Session 2:2:45pm - 3:25pm

Track 1

Technologies Enabling New Store Experiences

Track 2

Hiring and Training Digital Talent

Track 3

New Insights on Retail Evolution from Consulting Firms and Industry Analysts

Track 4

Startup Pitch

Track 5

Research and Market Insights: Changing Market Dynamics

Session 3:3:30pm - 4:10pm

Track 1

Changing Retail Formats and Footprints

Track 2

Building Successful Innovation Teams

Track 3

New Insights on Retail Evolution from Top Universities

Track 4

Startup Pitch

Track 5

Track Keynote: The Future of Grocery

4:10pm - 4:45pm
Break
5:00pm - 5:15pmGeneral Session Room
Opening Remarks
5:15pm - 5:35pmGeneral Session Room
Keynote 1
5:35pm - 5:55pmGeneral Session Room
Keynote 2
5:55pm - 6:15pmGeneral Session Room
Keynote 3
6:15pm - 7:30pm
Shoptalk Welcome Reception (Exhibit Hall)

Monday — March 4, 2019

7:00am - 6:00pm
Registration & Badge Pickup
7:00am - 8:30am
Breakfast
8:30am - 7:00pm
Exhibit Hall Hours
Session 1:8:30am - 9:10am

Track 1:

Next Generation Retail Experiences: Global

Track Room 1

Retail and Ecommerce Innovation and Opportunities in Europe

Track 2:

The New Retail Organization: The Retail Industry in the New Normal

Track Room 2

Track Keynote: Retailer Perspectives on the Industry Evolution

Track 3:

Marketing and Today's New Consumer: Reaching Shoppers through Social

Track Room 3

New Content Marketing Platforms

Track 4:

The Future of Brands: Building Brands

Track Room 4

Pioneering Brands Transforming Retail

Track 5:

Grocerytalk: Supply Chain and Operations

Track Room 5

Building a Sustainable and Transparent Supply Chain

Track 6:

Technologies Transforming Retail: Artificial Intelligence

Track Room 6

To be Announced

Session 2:9:15am - 9:55am

Track 1

Retail and Ecommerce Innovation and Opportunities in Latin America

Track 2

Track Keynote: Brand Perspectives on Retail Evolution

Track 3

Using Influencers Effectively

Track 4

Evolving Private Label Strategies

Track 5

New Approaches to Sourcing and Merchandising

Track 6

To be Announced

Session 3:10:00am - 10:40am

Track 1

Track Keynote: Operating a Global Digital Business

Track 2

Private Equity Perspectives on Retail Evolution

Track 3

Track Keynote: The Future of Marketing through Social Platforms

Track 4

Customer Data and Brand-Building

Track 5

Optimizing Store Operations

Track 6

To be Announced

10:40am - 11:40am
Networking Break
10:50am - 11:55am
Hosted Retailers & Brands Program (Prescheduled Only)
11:00am - 1:30pm
Lunch
12:30pm - 12:35pm
Entertainment
12:35pm - 12:55pmGeneral Session Room
Keynote 1
12:55pm - 1:15pmGeneral Session Room
Keynote 2
1:15pm - 1:35pmGeneral Session Room
Keynote 3
1:40pm - 2:40pm
Techtalks
1:40pm - 2:40pm
Networking Break
Session 4:2:50pm - 3:30pm

Track 1:

Next Generation Retail Experiences: China

Track Room 1

Overview of Retail and Ecommerce in China

Track 2:

The New Retail Organization: The Ethical Business

Track Room 2

Catering to the Conscious Consumer

Track 3:

Marketing and Today's New Consumer: New Tactics and Approaches

Track Room 3

Experiential Marketing

Track 4:

The Future of Brands: Changing First- and Third-Party Relationships

Track Room 4

Selling on Marketplaces

Track 5:

Grocerytalk: Supply Chain and Operations

Track Room 5

Advances in Grocery Delivery and Pickup

Track 6:

Technologies Transforming Retail: B2B

Track Room 6

To be Announced

Session 5:3:35pm - 4:15pm

Track 1

China's Next Generation Retail Experiences

Track 2

Privacy and Control of Consumer Data

Track 3

The C-Suite on the Evolution of Marketing

Track 4

New Brand-Retailer Relationships

Track 5

Preparing for Ecommerce in Grocery

Track 6

To be Announced

4:25pm - 4:30pm
Entertainment
4:30pm - 4:50pmGeneral Session Room
Keynote 4
4:50pm - 5:10pmGeneral Session Room
Keynote 5
5:10pm - 7:00pm
Networking Break & Reception
5:20pm - 6:25pm
Hosted Retailers & Brands Program (Prescheduled Only)
7:30pm - 9:30pm
Retailers & Brands Dinner

Tuesday — March 5, 2019

7:00am - 6:00pm
Registration & Badge Pickup
7:00am - 8:30am
Breakfast
8:30am - 7:00pm
Exhibit Hall Hours
Session 1:8:30am - 9:10am

Track 1:

Next Generation Retail Experiences: Ecommerce and Omnichannel

Track Room 1

Track Keynote: New Ecommerce Experiences

Track 2:

The New Retail Organization: Retail Partnerships

Track Room 2

VC Perspectives on Innovation in Retail

Track 3:

Marketing and Today's New Consumer: Data-Driven Marketing

Track Room 3

Measuring Marketing Effectiveness

Track 4:

Logistics and Supply Chain: Advances in the Last-Mile

Track Room 4

The Future of Delivery

Track 5:

Grocerytalk: Customer Experience and Marketing

Track Room 5

Advances in Shopper Marketing

Track 6:

Technologies Transforming Retail: Robotics

Track Room 6

To be Announced

Session 2:9:15am - 9:55am

Track 1

Track Keynote: New Retail Experiences

Track 2

Working with Startups to Transform the Business

Track 3

Marketing through New Search Platforms

Track 4

Innovations in Product Returns

Track 5

Using Data to Create Engaging Grocery Shopping Experiences

Track 6

To be Announced

Session 3:10:00am - 10:40am

Track 1

Engaging Customers through Next Generation Mobile Experiences

Track 2

The New Generation of Uncommon Retail Partnerships

Track 3

The Next Generation of Personalized Marketing

Track 4

Next Generation Warehouses and Logistics

Track 5

Building Next Generation Food and Beverage Brands

Track 6

To be Announced

10:40am - 11:40am
Networking Break
10:50am - 11:55am
Hosted Retailers & Brands Program (Prescheduled Only)
11:00am - 1:30pm
Lunch
12:30pm - 12:35pm
Entertainment
12:35pm - 12:55pmGeneral Session Room
Keynote 1
12:55pm - 1:15pmGeneral Session Room
Keynote 2
1:15pm - 1:35pmGeneral Session Room
Keynote 3
1:40pm - 2:40pm
Techtalks
1:40pm - 2:40pm
Networking Break
Session 4:2:50pm - 3:30pm

Track 1:

Next Generation Retail Experiences: Conversational Commerce

Track Room 1

Commerce via Voice-Activated Assistants

Track 2:

The New Retail Organization: Catering to the Customer

Track Room 2

Delighting Customers through Personal Interactions

Track 3:

Marketing and Today's New Consumer: Understanding Shoppers

Track Room 3

Beyond Social Listening: Collaborating with Customers

Track 4:

Logistics and Supply Chain: Using Data for Operational Efficiency

Track Room 4

Advances in Inventory Planning

Track 5:

Grocerytalk: Customer Experience and Marketing

Track Room 5

Experiential Grocery Stores

Track 6:

Technologies Transforming Retail: Blockchain

Track Room 6

To be Announced

Session 5:3:35pm - 4:15pm

Track 1

Using Chatbots to Engage Shoppers and Drive Sales

Track 2

Creating a Single View of the Customer

Track 3

Reaching the Health- and Wellness-Conscious Consumer

Track 4

The Intelligent Store

Track 5

The New Omnichannel Experience in Grocery

Track 6

To be Announced

4:25pm - 4:30pm
Entertainment
4:30pm - 4:50pmGeneral Session Room
Keynote 4
4:50pm - 5:10pmGeneral Session Room
Keynote 5
5:10pm - 6:00pm
Networking Break & Reception
5:20pm - 6:25pm
Hosted Retailers & Brands Program (Prescheduled Only)
6:30pm - 8:00pm
Shoptalk ShopHop
7:30pm - 10:00pm
Poolside Reception & Dinner

Wednesday — March 6, 2019

7:00am - 11:00am
Registration & Badge Pickup
7:00am - 8:30am
Breakfast
9:00am - 9:15am
Closing Remarks
9:15am - 9:35amGeneral Session Room
Keynote 1
9:35am - 9:55amGeneral Session Room
Keynote 2
9:55am - 10:15amGeneral Session Room
Keynote 3
10:15am - 10:20am
Break
Session 1:10:20am - 11:00am

Track 1:

Workshop

Track Room 1

To be Announced

Track 2:

Workshop

Track Room 2

To be Announced

Track 3:

Workshop

Track Room 3

To be Announced

Track 4:

Workshop

Track Room 4

To be Announced

Session 2:11:05am - 11:45am

Track 1

To be Announced

Track 2

To be Announced

Track 3

To be Announced

Track 4

To be Announced

Session 3:11:50am - 12:30pm

Track 1

To be Announced

Track 2

To be Announced

Track 3

To be Announced

Track 4

To be Announced

12:30pm - 2:00pm
Lunch