Gladly is a customer service platform that puts people at the heart of it, not tickets or cases. By enabling B2C companies to focus on people talking to people, Gladly powers a lifetime of naturally productive conversations across any channel - from phone, email, text, chat and even on social media.
Our modern, simple messaging interface lets agents start work in minutes, while innovative methods of routing and queuing make managing big teams as simple as sending a text message. Real-time analytics amplify the voice of the customer and reveal how conversational topics are trending over time.
With Gladly, agents are empowered to be more efficient, customers feel known and cared for every time, and companies build brand loyalty through consistently positive experiences fit for the 21st century consumer.
Gladly is based in San Francisco and funded by Greylock Partners and NEA.